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Visit WebsiteHow Addison Lee Group applied Sabio’s Voice of the Customer solution to grow CSAT and NPS during a period of extreme change
Addison Lee
Dan Beeby
Customer Experience Operational Manager
Sabio
Sabio provides the expertise and solutions you need to respond to the ever-changing needs of your customers. Then with their analytics and insight, they’ll help you improve visibility, responsiveness and control across all your customer-interaction channels.
Case Studies
Showing 62 Sabio Customer Success Stories
How Allianz Direct worked with Sabio to deploy a disruptive CX solution – powered by Twilio Flex – to deliver contact centre innovation at revolutionary pace
Allianz Direct
Bart Schlatmann
Chief Executive officer
Global alignment of business processes to enable seamless customer experience
Allocate
Alan Ince
Director of Strategic Programmes
Standardising & automating marketing activities with Salesforce
Aston Martin Lagonda
Aston Martin Lagonda
Aston Martin Lagonda - Customer Case Study
Aston Martin Lagonda
Avado - Customer Case Study
Avado
The healthcare mutual boosts productivity and personalisation in award-winning digital transformation project with Sabio Group
Benenden Health
David Spencer
Senior Project Manager
Accelerating multi-channel innovation to reduce customer effort for The BGL Group
BGL Group
Jayne Lansdell
Associate Director of Technology
How BGL Group extended self-service capabilities to phone with AI
BGL Group
Barry Webb
Senior Manager Customer
BGL Group - Customer Case Study
BGL Group
Jayne Lansdell
Associate Director of Technology
BGL Group - Customer Case Study
BGL Group
Paul Thorley
Senior Project Manager
A Salesforce Sales Cloud implementation project for Bruntwood
Bruntwood
Powerful evidence to change an operation
Camelot Group
Pam Bowell
Head of Customer Operations
Digital Journey Automation at leading cricket charity
Chance To Shine
Ross Jeavons
Head of Communications and Digital
Co-op Turn Conversations Into Insights and Wins Best Voice of the Customer Award at the Ecccsas
Co-op
Claire Carroll
Head of Member and Customer Service
Crabtree & Evelyn - Customer Case Study
Crabtree & Evelyn
Building standardised workflows for a centralised Salesforce solution
Crabtree & Evelyn
Unlocking operational savings for DAS
DAS
Anita Yandell-Jones
Operational Development Manager
Providing structured and consistent processes to manage sales pipeline
Domino
East Sussex Council - Customer Case Study
East Sussex Council
Engie Completes Its Digital Transformation Towards The Cloud, Supported By Sabio Group
ENGIE
FCM Travel Solutions - Customer Case Study
FCM Travel Solutions
HJ Choi
Account Manager
Revising processes and workflows across the full bid-to-cash cycle
Gamma
David Doherty
Product Director Access and Digital Strategy
Supporting the Singapore Government’s Smart Nation initiative Sabio enables digital Ask Jamie self-service capability for GovTech
GovTech
Dominic Chan
Director
Guardian - Customer Case Study
Guardian
Haymarket - Customer Case Study
Haymarket
Helping to build the Contact Centre of the Future for Home Retail Group
Home Retail Group
Paul Downham
Head of Operations
Reducing Customer Effort With Speech Analytics
HomeServe
Alison Hanson
Director of Contact Centre Strategy
HomeServe - Customer Case Study
HomeServe
Alison Hanson
Director of Contact Centre Strategy
Lifeplus uses customer satisfaction insights to maintain Bright Index top 25% position
Lifeplus
Pam Bowell
Director
loveholidays uses Twilio Flex to Improve Agent Productivity by 20%
Loveholidays
Fully optimised Workforce Management solution unlocks 30% planning efficiencies while delivering increased employee engagement
LV=
Phil Coole
Senior Operational Planning Manager
Dynamic Singapore communications company drives 50% reduction in email traffic following deployment of flexAnswer chatbot solution
M1
Stamford Low
Director Customer
Accelerate supplier project onboarding through a platform that enhances collaboration across supply chains
Majenta Solutions
Michael Byrne
Digital Transformation Manager
How AI-powered interactions and intelligent routing, allowed M&S to be more responsive to customer needs
Marks & Spencer
Chris Mcgrath
IT Programme Manager
How Moneybarn used the Sabio Navigator Voice of the Customer feedback tool to help sustain industry-leading CX performance levels despite the pandemic
Moneybarn
David Shrimpton
Managing Director
Insights lead to exceeded CSAT targets, improvements in agent utilisation and increased employee engagement by 10%
Network Homes
Gerry Doherty
Executive Director of Customer Service
Streamlining & automating processes through the entire sales cycle
Network Space
Notting Hill Genesis - Customer Case Study
Notting Hill Genesis
John Pender
Head of Customer Experience
Building a best practice integrated workforce optimisation environment for Office Depot
Office Depot
Dave Corless
Head of Resource Planning
OnSide - Customer Case Study
OnSide
OnSide - Customer Case Study
OnSide
OnSide - Customer Case Study
OnSide
Kathryn Morley
Chief Executive
Consolidating CRM solutions to improve customer insights
Personal Group
Ross Jeavons
Personal Group
Provar - Customer Case Study
Provar
Rainmaker Foundation - Customer Case Study
Rainmaker Foundation
Charlotte Newman
Chief Operating Officer
Rant & Rave - Customer Case Study
Rant & Rave
SES - Customer Case Study
SES
Bernard Jupe
SES
Insight Delivers Award-winning Improvements In Csat, Nps and Customer Effort
Slater Gordon Solutions Motor
Stacy Hayhurst
Business Transformation Manager
Sony - Customer Case Study
Sony
How Sweaty Betty Levelled Up Customer Experience With Sabio Group
Sweaty Betty
Fiona Lind
Digital Project Manager
Fully Automated Csat Delivers 20% Increase in Response Rate
The White Company
Emma Dark
Customer Service Director
Creating powerful arguments for change by benchmarking performance
Three UK
Chris Coyle
Demand Analysis Manager
Improving customer experience during a major business transition
TUI Group
Rachel Gregory
Contact Centre Solutions Manager
Vale of Glamorgan Council - Customer Case Study
Vale of Glamorgan Council
Tony Curliss
Operational Manager
Virgin Unite - Customer Case Study
Virgin Unite
Implementing Field Service Lightning to expand mobile eyecare offering
Visioncall
Brian McGuire
Director
Vodafone Improves Its Customer Experience Thanks To Sabio
Vodafone
Marcos Rodríguez
Head of Growth Platforms
Vodafone - Customer Case Study
Vodafone
Antonio Soria
Product Owner
Vodafone Includes Whatsapp As A New Customer Service Channel By Incorporating A Chatbot From Sabio
Vodafone
Antonio Soria
Product Owner
VoiceAbility approached Sabio Group to explore and provide estimates for implementing both Experience Cloud and Service Cloud Voice, including Amazon Connect
VoiceAbility
Evidence Enables Nps to Exceed Target Month on Month With Csat in The Fabric of the Contact Centre
Which? Mortgage Advisers
Emma Wescott
Customer Experience Manager
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