Sabio B2B Case Studies & Customer Successes

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Sabio provides the expertise and solutions you need to respond to the ever-changing needs of your customers. Then with their analytics and insight, they’ll help you improve visibility, responsiveness and control across all your customer-interaction channels.

Case Studies

Showing 62 Sabio Customer Success Stories

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Addison Lee improves CSAT and NPS with Sabio's Voice of the Customer solution

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Allianz Direct achieves software-speed contact centre innovation with Sabio

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Allocate achieves a single view of the customer with makepositive and Salesforce

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Standardising & automating marketing activities with Salesforce

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Aston Martin achieves automated VIP event registration with Sabio’s Salesforce Marketing Cloud solution

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AVADO achieves a single global view of customers with Salesforce and Sabio

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Benenden Health modernises member service delivery with Sabio and Genesys Cloud CX

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BGL Group reduces customer effort with Sabio's multi-channel innovation

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BGL Group extends voice self-service with Sabio's AI solution

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BGL Group achieves faster ROI and better customer experience with Sabio Speech Analytics

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BGL Group reduces call times with Sabio voice self-service

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Bruntwood achieves a single view of customers and real-time sales reporting with Sabio Salesforce Sales Cloud implementation

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Camelot reduces costs and improves customer satisfaction with Sabio and Bright Index

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Chance To Shine streamlines digital onboarding and feedback with makepositive and Salesforce

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Co-op turns customer conversations into insights and boosts CSAT with Sabio

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Crabtree & Evelyn achieves global, personalised marketing with Sabio and Salesforce Marketing Cloud

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Crabtree & Evelyn achieves consistent global customer engagement with makepositive and Salesforce

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DAS achieves £570k annual operational savings with Sabio

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Domino Printing achieves consistent sales pipeline management with Sabio and Salesforce PRM

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East Sussex Highways delivers a better public highway service with Sabio and Salesforce

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ENGIE achieves a seamless cloud customer experience with Sabio and Genesys Cloud

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FCM Travel Solutions boosts partner adoption with Sabio's Positive Collaboration

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Revising processes and workflows across the full bid-to-cash cycle

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GovTech achieves 50% call deflection and 15 million citizen answers with Sabio’s Ask Jamie

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Guardian achieves a fully digital broker proposition with Sabio and Salesforce

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Haymarket streamlines product sales with Sabio and SteelBrick CPQ

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Home Retail Group achieves contact centre transformation with Sabio

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HomeServe reduces customer effort with Sabio's Verint Speech Analytics

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HomeServe achieves better customer experience with Sabio Speech Analytics

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Lifeplus achieves 95% CSAT and Top 25% Bright Index position with Sabio and Bright Navigator

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loveholidays achieves 20% higher agent productivity with Sabio and Twilio Flex

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LV= achieves 30% planning efficiencies with Sabio Workforce Management optimisation

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M1 achieves a 50% drop in email traffic with Sabio's flexAnswer chatbot

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Majenta Solutions accelerates supplier onboarding with Sabio

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Marks & Spencer improves call routing accuracy with Sabio AI-powered interactions

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Moneybarn achieves industry-leading customer experience scores with Sabio Navigator

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Network Homes achieves 92% CSAT and 10% higher employee engagement with Sabio

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Network Space accelerates lease processing and unlocks new revenue with makepositive and Salesforce

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Notting Hill Genesis boosts customer satisfaction with Sabio Insight

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Office Depot boosts contact centre performance with Sabio's integrated workforce optimisation solution

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OnSide speeds member registration and youth worker admin with Sabio

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OnSide achieves real-time youth impact reporting with Sabio Salesforce Analytics

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OnSide achieves network-wide insight and streamlined reporting with Sabio Salesforce migration

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Personal Group boosts cross-sell and upsell opportunities with Sabio and Salesforce

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Provar streamlines Salesforce test creation with Sabio UI redesign

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Rainmaker Foundation streamlines stakeholder management with Salesforce and makepositive

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Rant & Rave improves Salesforce agent support with Sabio managed services

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SES aligns its growing business operations with Sabio’s makepositive solution

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Slater Gordon Solutions Motor improves CSAT, NPS and customer effort with Sabio's Bright solution

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Sony improves in-store retail performance with Sabio's GENBA mobile app

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Sweaty Betty achieves faster customer resolution with Sabio

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The White Company achieves a 20% CSAT response rate uplift with Sabio

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Three UK achieves better customer satisfaction and millions in savings with Sabio Bright Index

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TUI Group improves customer experience and boosts NPS with Sabio's Bright Navigator

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Vale of Glamorgan Council achieves 80% First Contact Resolution with Sabio

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Virgin Unite achieves a 360-degree stakeholder view with Sabio's Salesforce Sales Cloud implementation

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Visioncall cuts costs and expands mobile eyecare with Sabio and Salesforce Field Service Lightning

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Vodafone Improves Customer Experience with Sabio

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Vodafone boosts NPS and call absorption with Sabio’s MyVoice voicebot

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Vodafone achieves 24/7 self-service customer support with Sabio’s WhatsApp chatbot

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VoiceAbility achieves a unified voice and CRM experience with Sabio and Amazon Connect

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Which? Mortgage Advisers boosts NPS and customer experience with Sabio Bright Navigator

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