Sabio
62 Case Studies
Case Study: Chance To Shine streamlines digital onboarding and feedback with makepositive and Salesforce
A Sabio Case Study
Digital Journey Automation at leading cricket charity
Chance to Shine, an independent charity, faced challenges with time-consuming paper-based agreements, siloed data, and a lack of digital tools to manage its community of coaches, teachers, and partners. They engaged vendor Sabio (makepositive) to enhance their customer experience and organizational efficiency through a centralized digital platform built on Salesforce Experience Cloud.
The solution implemented by Sabio included a streamlined hub with self-service capabilities, automated onboarding for new community members, and online contracts via Conga Composer. This resulted in faster onboarding of teachers and coaches, saving time and money, and provided crucial new funding visibility for fundraising management. The project, delivered during the COVID-19 pandemic, equipped the charity with enhanced digital journeys vital for its future success.
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Chance To Shine
Ross Jeavons
Head of Communications and Digital