Case Study: Lifeplus achieves 95% CSAT and Top 25% Bright Index position with Sabio and Bright Navigator

Lifeplus uses customer satisfaction insights to maintain Bright Index top 25% position

Lifeplus, an international referral marketing company in nutritional supplements and organic skin care, needed to maintain high customer satisfaction during rapid growth in Europe. As its contact centre expanded from 40 CSAs to more than 150 in 18 months, the team needed better forecasting, faster insight, and a way to preserve its people-first service culture. Sabio helped guide Lifeplus through this change using Bright Index benchmarking and Bright Navigator, a CSAT tool.

Sabio’s solution gave Lifeplus fast, clear customer satisfaction insight and automated CSAT surveying so the results accurately reflected customer contacts. With this support, Lifeplus increased CSAT from 85% to 95% and maintained its position in the Bright Index top 25%, while also improving performance management and supporting CSAs and teams more effectively.

Lifeplus

Pam Bowell

Director