Case Study: SES aligns its growing business operations with Sabio’s makepositive solution

SES - Customer Case Study

The customer, SES (formerly O3b), a telecommunications company experiencing over 100% year-on-year growth, faced the challenge of aligning its complex and rapidly evolving business model with its administrative and billing systems. They needed a highly flexible solution to manage constant amendments and new revenue streams without future conflict. The vendor, Sabio (through makepositive, part of Sabio Group), was brought in to guide this business transformation.

Sabio implemented a flexible approach, constantly helping SES find better ways to modify its business processes and systems to support global expansion. The solution transformed SES from a technically-focused company into a customer-centric one. The results included the successful alignment of its billing system with its growth and the ongoing integration of Pardot for email. This has enabled SES to mine its collated data for new insights and develop opportunities to monetize that information in the future.

SES

Bernard Jupe

SES