Case Study: Rant & Rave improves Salesforce agent support with Sabio managed services

Rant & Rave - Customer Case Study

Rant & Rave, a tech company providing customer engagement solutions, sought a partner in the Salesforce ecosystem to support its clients adopting the Rant & Rave for Salesforce platform. The challenge was to provide comprehensive technical support to sales agents, from simple queries to complex implementations, ensuring they could effectively leverage real-time customer feedback within Salesforce.

Sabio, through its group company makepositive, developed a Managed Services package for Rant & Rave. This solution provided multi-level support for clients, resulting in a well-integrated package that gives agents a live view of customer feedback directly within service cases. This enables agents to deliver better, more personalized service and allows for sentiment-based routing.

Rant & Rave