Case Study: DAS achieves £570k annual operational savings with Sabio

Unlocking operational savings for DAS

DAS, a leader in the legal expenses insurance market, wanted to streamline its customer journey and improve service delivery with a best-practice contact center platform. Working with Sabio, the company deployed an Avaya Aura® Contact Center solution alongside customer experience tools including Speech Analytics, Workforce Management, Quality Monitoring, and Proactive Contact.

Sabio helped DAS unlock significant operational improvements across the contact center. Results included an 18% increase in first call resolution, a 17% improvement in quality scores, a 3% service level improvement with a 4% headcount reduction, and a £200k annual saving from Proactive Contact, contributing to total annual operational savings of £570,000.

DAS

Anita Yandell-Jones

Operational Development Manager