Case Study: FCM Travel Solutions boosts partner adoption with Sabio's Positive Collaboration

FCM Travel Solutions - Customer Case Study

Sabio was engaged by FCM Travel Solutions, a global travel company, to address a significant collaboration challenge. The company needed to connect its 4,000 internal Salesforce users and 425 partner licensees across 90 countries. Their goal was to create a global view of client interactions to better understand customer needs, respond to RFPs, and uncover new sales opportunities.

The solution implemented by Sabio was its Positive Collaboration service, which was built on the Salesforce platform. This system enabled users across different organizations and communities to share data and conversations in shared Chatter Groups with secure, segmented access. The result was a significant 18% increase in partner adoption within just three months of deployment, greatly enhancing global teamwork and information sharing.

FCM Travel Solutions

HJ Choi

Account Manager