Case Study: TUI Group unifies payments and boosts conversion with Ciklum

TUI Group unifies payments across 100+ destinations with Ciklum

TUI Group, a global leader in travel and hospitality, faced a fragmented and challenging-to-maintain payments landscape due to its siloed technology stacks across different markets. They partnered with Ciklum to centralize and internalize their complex network of payment systems and providers without disrupting existing infrastructure, aiming to reduce costs and ensure scalability.

Ciklum successfully developed and deployed the One Payment Platform (OPP), which unified all selling platforms into a single, flexible internal payment technology. The solution increased conversion by adding payment methods like Apple Pay, reduced transaction costs, and optimized success rates. Ciklum's platform provided TUI with a scalable, future-ready solution that streamlined its payment ecosystem.

TUI Group