iAdvize B2B Case Studies & Customer Successes

iAdvize, the 360° Conversational Platform, empowers more than 2,000 brands to deploy an immersive customer experience at scale, fostering conversation via generative AI-powered messaging throughout the customer journey. Providing a comprehensive solution for marketing, sales, and customer support, iAdvize has one mission—to connect brands and their customers through meaningful conversations. iAdvize also takes building customer engagement a step further by offering interactive live shopping experiences. Major brands like Samsung, Nespresso, OtterBox, Hyundai, and Decathlon have deployed the platform to increase their online revenue, reduce their operational costs, and build customer loyalty and engagement.

Air France achieves 93% customer satisfaction with iAdvize Click to Chat

Airfrance

Alain Vendrasco

Air France

Back Market doubles repeat orders and boosts revenue and satisfaction with iAdvize's ibbii experts

Back Market

Guillaume Rouby

Chief Marketing Officer

Reduce call and e-mails through messaging

Banque Casino

Banque Casino achieves 20% fewer incoming emails and instant messaging support with iAdvize

Banque Casino

Tony Chavatte

Responsible for the Customer Experience Department

Belambra achieves 20x conversion boost with iAdvize's ibbü community

Belambra

Matthieu Pihery

Chief Marketing and Commercial Officer

Best Western® Hotels & Resorts Developed A Unique User Experience On Their Website With Omnichannel Messaging

Best Western

Virginie Barboux

Deputy General Director in charge of Communication, Digital and Customer Experience

Best Western achieves a personalised, direct-to-consumer guest experience with iAdvize

Best Western

Virginie Barboux

Deputy General Director in charge of Communication, Digital and Customer Experience

BMW.fr becomes France's first luxury automaker to offer real-time online customer service with iAdvize

BMW.fr

Pierre Jalady

Marketing Director

Boursorama Banque achieves 1,300 leads per month with iAdvize

Boursorama Banque

Guillaume Mézard

Front Office Manager, Customer and Sales department

Bouygues Telecom achieves faster chat responses, reduced handling time and 90% customer satisfaction with iAdvize

Bouygues Telecom

Fadoit

Chat Agent

Brazilian Bikini Shop achieves 91% customer satisfaction and 16% higher average baskets with iAdvize Click to Chat

Brazilian Bikini Shop

Gian Marco Guatteri

Chief Executive Officer

Brother Boosts Customer Service Efficiency With Messaging and AI Automation

Brother

Mass Media Brand Sees 10% E-Commerce Conversion Rate Via Live Shopping

Canal+

Jérémy Derouet

Sales Director - Direct Sales

Cdiscount.com achieves 85% customer satisfaction and 17,000 monthly expert chats with iAdvize (ibbü)

Cdiscount.com

Isabelle Eloir

Business Development Manager

E-Commerce Brand Leverages Trusted Generative AI to Offer 20 Million Users Online Shopping Assistance

Cdiscount.com

Antoine Pierart

Director of Marketing & Customer Experience

Center Parcs - Pierre & Vacances group achieves 60% incremental sales and 91% customer satisfaction with iAdvize Click to Chat

Center Parcs - Pierre & Vacances group

Edouard Steinert

Traffic and Support Manager for Customer Services

Cofidis achieves premium customer experience and optimised lead generation with iAdvize

Cofidis

Sandrine Facon

In charge of Multimedia at Customer Regularisation Department

Decathlon enhances its online customer experience through Messaging

Decathlon

Martine Coupet

Director of Customer Relations

Decathlon Spain Boosts Sales and Delights Online Customers by Connecting Them to Their Local Store

Decathlon

Sporting Goods Retailer Increases its E-commerce Automation with AI Shopping Assistant

DeporVillage

Claudia Jimenez

Product Operations Manager

E.ON achieves omnichannel, personalised conversational customer experience at scale with iAdvize

E.ON

Nikolai Berenbrock

Product Manager Interactive Communication

Ekosport achieves a 25.7% conversion rate with iAdvize's ibbü experts

Ekosport

Geoffroy Mailly

Marketing Manager

ENTEGA (green energy supplier) achieves 35-second first responses and 96% customer satisfaction with iAdvize

ENTEGA

Thomas Schmidt

Chief Executive Officer

Feelunique achieves 4x conversion uplift and 30% higher AOV with iAdvize conversational commerce

Feelunique

Tom Newbald

Marketing & Customer Experience Director

Fioulmarket.fr achieves 25% chat conversion and 91% customer satisfaction with iAdvize Click-to-Chat

Fioulmarket.fr

Sophie Trébuchet

Digital Team

FNAC.com achieves faster responses and +10–30 NPS with iAdvize

FNAC.com

Christophe Famechon

Head of Customer Service

GetFPV achieves higher conversions and premium CX with iAdvize's on-demand expert community

GetFPV

Roy Fung

VP of Digital Commerce

Drone Retailer Automates 73% of Conversations on E-Commerce Site With Generative AI Customer Solution

GetFPV

Sean Pontzer

Customer Service Manager

GuestToGuest achieves 99% customer satisfaction and near-24/7 multilingual availability with iAdvize Community Messaging

GuestToGuest

Anne

Member

House of Fraser achieves higher online sales and customer satisfaction with iAdvize

House of Fraser

Scott Bain

Head of Contact Centre Operations

IKKS boosts conversions and delivers 24/7 personalized shopping with iAdvize

IKKS

Hélène Godineau

Customer Service

Fashion Brand IKKS Reaches 80% E-Commerce Automation With Generative AI

IKKS

Aurélie Labatut-Leroux

E-commerce & Omnichannel Director

E-Commerce Brand Optimizes Its Customer Service & Achieves 90% CSAT

Illicado

Céline Wagnon

Customer Service Manager

Sports & Outdoors Brand, INTERSPORT, Increases Website Conversion 7x With iAdvize CopilotTM

Intersport Sverige AB

Philippe Muhr

Digital & E-commerce Director

Le Petit Ballon achieves 33% peak conversion with iAdvize's ibbü experts

Le Petit Ballon

Maxime Brillanceau

Customer Relationship Manager

Le Petit Vapoteur achieves a 26% conversion rate and 97% chat satisfaction with iAdvize Click to Chat

Le Petit Vapoteur

Tanguy Gréard

Co-Founder

Leroy Merlin achieves 3x conversion and 37% higher average order value with iAdvize

Leroy Merlin

Children’s Shoe Brand Uses AI Shopping Assistant to Optimize Conversion Opportunities and Scale Customer Service

Livie & Luca

Wendy Smith

Customer Operations Lead

Mademoiselle bio Increases Its Revenue by 6x with the Help of an AI Shopping Assistant

Mademoiselle Bio

Cédric Gourgeon

E-commerce Director

Maisons du Monde achieves 10% revenue uplift and 95% customer satisfaction with iAdvize Click to Chat

Maisons du Monde

Sandrine Ibanez

E-marketing Director

How ManoMano Accelerates Growth Through Conversation

ManoMano

Matthieu Pihery

Vice President of Commerce & International Growth

How to Put Human Connection at the Core of Digital CX

ManoMano

Amandine Durr

Product Director

ManoMano achieves 4x sales and 1.5M online conversations with iAdvize

ManoMano

Amandine Durr

Product Director

Mecatechnic achieves 24/7 expert support and 400% more chats with iAdvize (ibbü)

Mecatechnic

Delphine

Customer Advisor

Furniture Retailer Increases Revenue and Transforms Its Customer Experience With Generative AI

mömax

Mario Neuhold

Head of Customer Service Online

Mon Lit Cabane Boosts Customer Engagement and Increases Post-Conversation Conversion Rate by 8x with iAdvize’s AI Shopping Assistant

Mon Lit Cabane

Marie PONTOIZEAU NOËL

Project Manager

Mr Bricolage achieves 30% higher average basket value with iAdvize Click to Chat

Mr Bricolage

Julien Bernard

Mr Bricolage

Onatera.com achieves 34% conversion and 5x revenue lift with iAdvize

Onatera.com

Suzanne Steck

CRM & Loyalty Project Manager

Leading French telecomm equipment provider supports 1,000 site visitors every month

OneDirect

Adrien Velter

Marketing & e-Business Manager

Leading Telecom Brand Cuts Online Costs By Automating CX 67% Via AI

Orange

Thibault Bonneton

Digital & Telesales Director

OtterBox achieves higher D2C conversions and customer satisfaction with iAdvize

OtterBox

Patrick Waller

Director of eCommerce

Oui.SNCF achieves faster, personalised, always-on customer conversations with iAdvize

Oui.SNCF

Guillaume Pepy

Chairman and CEO

Parfums CARON Doubles Online Chat Orders with AI-Powered Shopping Assistant

Parfums CARON

Garance Jumeau

Head of Customer Relations

Eyeglasses Retailer Uses Generative AI in E-commerce CX to 10x Conversion Rate

Payne Glasses

Katie Himes

Customer Experience Lead

Petit Bateau Streamlines Customer Service With Assisted E-commerce

Petit Bateau

Line Lecuyer

Customer Relations Manager

Petit Bateau achieves 22.4% conversion for chat-supported customers with iAdvize

Petit Bateau

Line Lecuyer

Customer Relations Manager

Philips Leverages Live Shopping Into a Powerful Promotional Tool

Philips

Prozis achieves 97% chat satisfaction and higher conversions with iAdvize's ibbü experts

Prozis

Joao Ferreira

eCommerce Manager for French Market

Renault Retail Group achieves 17% lead conversion and 92% customer satisfaction with iAdvize

Renault Retail Group

Audrey Heiser

E-Commerce Manager

Rivadouce achieves 24/7 expert support and a 29.8% conversion rate with iAdvize ibbü

Rivadouce

Julien Charpentier

Web Manager

Rosemood Delivers Premium Customer Service Through Complementary Respondents

Rosemood

Elen Berger

Director of Customer Service

Ibbü Product Experts Support Customers of RS Components, Boosting CSAT 89% and NPS +49 pts

RS Components

Laurent Bouchez

Sales Support Manager France

Sage achieves 24/7 scalable SaaS support and higher customer satisfaction with iAdvize Messenger

Sage

Fabien Borras

Director of Tools Quality & Operations

From last year to this year, we’ve grown sales by 10x

Samsung Electronics America

Ed Billmaier

Director of e-CommerceCustomer Service

Samsung Electronics America achieves 10x online sales growth and 100% inquiry coverage with iAdvize conversational platform

Samsung Electronics America

Ed Billmaier

Director of e-CommerceCustomer Service

Sennheiser boosts conversions, AOV (+40%) and CSAT (+14%) with iAdvize

Sennheiser

René Herzig

Manager Global E-Commerce - Direct Sales

Leading Specialty Manufacturer Increases E-Commerce Conversion 8x With Generative AI Chatbots

Sideshow

Chris Pirrotta

Vice President of Marketing

Sideshow generates over $80,000 in sales with its Aploze by iAdvize anniversary Live Shopping

Sideshow Collectibles

Chris Pirrotta

Director of Project Management

Event Supply E-commerce Business Improves Conversions and Scales Personalization with AI Automation

Tent and Table

Colleen Delucia

Head of Digital Marketing

The Kooples achieves a premium, scalable live-chat customer experience and 24/7 coverage with iAdvize

The Kooples

Nam Tran

Global Head of Client Experience

The Kooples achieves 10x ROI and a 10% increase in average basket value with iAdvize

The Kooples

Nam Tran

Global Head of Client Experience

TUI.com optimizes its online shopping experience through messaging

TUI Group

Britt Weidlich

Onsite Sales Manager

TUI Group achieves 4x higher website conversion rate with iAdvize

TUI Group

Mourad Tabiti

Responsible for Web Performance Department

TUI Group achieves €500K extra monthly revenue with iAdvize's ibbü on-demand experts

TUI Group

Olivier Roche

Chief Digital Officer

Consumer Electronics Retailer Boosts CSAT 28 Points With AI Chatbot

Vanden Borre

Cyrille Regardin

Director of Aftersales & Contact Center

Vertbaudet Optimizes its Shopping Experience with Generative AI

Vertbaudet

Chrystel Desproges

Ecommerce and Marketing Director

Vertbaudet achieves a personalised, 24/7 in-store-style online experience with iAdvize

Vertbaudet

Chrystel Desproges

Ecommerce and Marketing Director

Videdressing (second‑hand fashion marketplace) achieves +24% ROI with iAdvize's bot+human conversational platform

Videdressing

Jonathan Bensadoun

Customer Service Project Manager

Voyages-sncf.com achieves real-time Messenger customer service and order tracking with iAdvize

Voyages-sncf.com

Franck Gervais

Managing Director

Waliceo achieves 89% customer satisfaction and accessible sign-language video and chat support with iAdvize

Waliceo

Cécile Mazel

Head of Marketing

Generative AI Automates 75% of Wesco’s Customer Journey in 3 Weeks

Wesco

Géraldine Poupin

Web Quality Officer

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