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Visit WebsiteAir France - Customer Case Study
Airfrance
Alain Vendrasco
Air France
iAdvize
iAdvize, the 360° Conversational Platform, empowers more than 2,000 brands to deploy an immersive customer experience at scale, fostering conversation via generative AI-powered messaging throughout the customer journey. Providing a comprehensive solution for marketing, sales, and customer support, iAdvize has one mission—to connect brands and their customers through meaningful conversations. iAdvize also takes building customer engagement a step further by offering interactive live shopping experiences. Major brands like Samsung, Nespresso, OtterBox, Hyundai, and Decathlon have deployed the platform to increase their online revenue, reduce their operational costs, and build customer loyalty and engagement.
Case Studies
Showing 76 iAdvize Customer Success Stories
The story of a successful collaboration between Back Market and iAdvize
Back Market
Guillaume Rouby
Chief Marketing Officer
Banque Casino - Customer Case Study
Banque Casino
Tony Chavatte
Responsible for the Customer Experience Department
Reduce call and e-mails through messaging
Banque Casino
Belambra boosts its conversion rate by 20x thanks to the ibbü community
Belambra
Matthieu Pihery
Chief Marketing and Commercial Officer
How Best Western® Hotels & Resorts are developing a unique experience on their website thanks to conversation
Best Western
Virginie Barboux
Deputy General Director in charge of Communication, Digital and Customer Experience
Best Western® Hotels & Resorts Developed A Unique User Experience On Their Website With Omnichannel Messaging
Best Western
Virginie Barboux
Deputy General Director in charge of Communication, Digital and Customer Experience
BMW.fr the 1st luxury automaker in France to provide real-time online customer service
BMW.fr
Pierre Jalady
Marketing Director
Boursorama Banque - Customer Case Study
Boursorama Banque
Guillaume Mézard
Front Office Manager, Customer and Sales department
Trained by an Iadvize Coach, Chat Agents Gain 7 Seconds Response Time and Handle Chats More Efficiently
Bouygues Telecom
Fadoit
Chat Agent
Brazilian Bikini Shop - Customer Case Study
Brazilian Bikini Shop
Gian Marco Guatteri
Chief Executive Officer
Brother Boosts Customer Service Efficiency With Messaging and AI Automation
Brother
Mass Media Brand Sees 10% E-Commerce Conversion Rate Via Live Shopping
Canal+
Jérémy Derouet
Sales Director - Direct Sales
E-Commerce Brand Leverages Trusted Generative AI to Offer 20 Million Users Online Shopping Assistance
Cdiscount.com
Antoine Pierart
Director of Marketing & Customer Experience
How Cdiscount is Using Messaging to Guide 17,000 Visitors per Month
Cdiscount.com
Isabelle Eloir
Business Development Manager
Center Parcs - Pierre & Vacances group - Customer Case Study
Center Parcs - Pierre & Vacances group
Edouard Steinert
Traffic and Support Manager for Customer Services
Cofidis deliver a premium customer experience and optimise their lead generation
Cofidis
Sandrine Facon
In charge of Multimedia at Customer Regularisation Department
Decathlon Spain Boosts Sales and Delights Online Customers by Connecting Them to Their Local Store
Decathlon
Decathlon enhances its online customer experience through Messaging
Decathlon
Martine Coupet
Director of Customer Relations
E.ON - Customer Case Study
E.ON
Nikolai Berenbrock
Product Manager Interactive Communication
EKOSPORT uses ibbü experts enthusiastic about sports equipment to chat to online visitors during peak season
Ekosport
Geoffroy Mailly
Marketing Manager
By integrating WhatsApp into their customer service strategy, ENTEGA creates customer support that meets all of their customer’s evolving needs
ENTEGA
Thomas Schmidt
Chief Executive Officer
Feelunique Are Passionate About Creating A Joined Up Customer Experience
Feelunique
Tom Newbald
Marketing & Customer Experience Director
Fioulmarket TOTAL’s 100% online subsidiary, has digitised customer service and now transforms 25 % of visitors who chat
Fioulmarket.fr
Sophie Trébuchet
Digital Team
Fnac Darty reinvents its customer relation strategy with messaging
FNAC.com
Christophe Famechon
Head of Customer Service
Drone Retailer Automates 73% of Conversations on E-Commerce Site With Generative AI Customer Solution
GetFPV
Sean Pontzer
Customer Service Manager
GetFPV builds a competitive advantage with a premium CX
GetFPV
Roy Fung
VP of Digital Commerce
Brand Advocates Respond To Questions From Online Visitors In Real-Time
GuestToGuest
Anne
Member
Transforming Live Chat into A Key Pillar of Real-Time Customer Engagement
House of Fraser
Scott Bain
Head of Contact Centre Operations
Fashion Brand IKKS Reaches 80% E-Commerce Automation With Generative AI
IKKS
Aurélie Labatut-Leroux
E-commerce & Omnichannel Director
How Does IKKS Deliver an Instant, Personalized Advice Experience to Its Customers
IKKS
Hélène Godineau
Customer Service
E-Commerce Brand Optimizes Its Customer Service & Achieves 90% CSAT
Illicado
Céline Wagnon
Customer Service Manager
Sports & Outdoors Brand, INTERSPORT, Increases Website Conversion 7x With iAdvize CopilotTM
Intersport Sverige AB
Philippe Muhr
Digital & E-commerce Director
Le Petit Ballon - Customer Case Study
Le Petit Ballon
Maxime Brillanceau
Customer Relationship Manager
How Le Petit Vapoteur multiplied their ROI with iAdvize by 4
Le Petit Vapoteur
Tanguy Gréard
Co-Founder
Leroy Merlin - Customer Case Study
Leroy Merlin
Maisons du Monde - Customer Case Study
Maisons du Monde
Sandrine Ibanez
E-marketing Director
ManoMano spurs growth with its online expert community
ManoMano
Amandine Durr
Product Director
How to Put Human Connection at the Core of Digital CX
ManoMano
Amandine Durr
Product Director
How ManoMano Accelerates Growth Through Conversation
ManoMano
Matthieu Pihery
Vice President of Commerce & International Growth
With ibbü, Mecatechnic is available at any moment to give technical advice to its online visitors
Mecatechnic
Delphine
Customer Advisor
Furniture Retailer Increases Revenue and Transforms Its Customer Experience With Generative AI
mömax
Mario Neuhold
Head of Customer Service Online
Mr Bricolage - Customer Case Study
Mr Bricolage
Julien Bernard
Mr Bricolage
Onatera.com - Customer Case Study
Onatera.com
Suzanne Steck
CRM & Loyalty Project Manager
Leading French telecomm equipment provider supports 1,000 site visitors every month
OneDirect
Adrien Velter
Marketing & e-Business Manager
Leading Telecom Brand Cuts Online Costs By Automating CX 67% Via AI
Orange
Thibault Bonneton
Digital & Telesales Director
OtterBox strengthens its D2C strategy by elevating its digital customer experience
OtterBox
Patrick Waller
Director of eCommerce
OUI.sncf place conversation at the heart of their customer experience
Oui.SNCF
Guillaume Pepy
Chairman and CEO
Eyeglasses Retailer Uses Generative AI in E-commerce CX to 10x Conversion Rate
Payne Glasses
Katie Himes
Customer Experience Lead
Petit Bateau - Customer Case Study
Petit Bateau
Line Lecuyer
Customer Relations Manager
Petit Bateau Streamlines Customer Service With Assisted E-commerce
Petit Bateau
Line Lecuyer
Customer Relations Manager
Philips Leverages Live Shopping Into a Powerful Promotional Tool
Philips
Prozis - Customer Case Study
Prozis
Joao Ferreira
eCommerce Manager for French Market
Renault Retail Group - Customer Case Study
Renault Retail Group
Audrey Heiser
E-Commerce Manager
Rivadouce advises mothers and mothers-to-be 24/7 thanks to three ibbü experts, beauty and cosmetic enthusiasts
Rivadouce
Julien Charpentier
Web Manager
Rosemood Delivers Premium Customer Service Through Complementary Respondents
Rosemood
Elen Berger
Director of Customer Service
Ibbü Product Experts Support Customers of RS Components, Boosting CSAT 89% and NPS +49 pts
RS Components
Laurent Bouchez
Sales Support Manager France
How Sage use conversation to support their SaaS strategy
Sage
Fabien Borras
Director of Tools Quality & Operations
Samsung US leverages their conversational strategy to increase online sales
Samsung Electronics America
Ed Billmaier
Director of e-CommerceCustomer Service
From last year to this year, we’ve grown sales by 10x
Samsung Electronics America
Ed Billmaier
Director of e-CommerceCustomer Service
When Customer Support Really Gets Started
Sennheiser
René Herzig
Manager Global E-Commerce - Direct Sales
Leading Specialty Manufacturer Increases E-Commerce Conversion 8x With Generative AI Chatbots
Sideshow
Chris Pirrotta
Vice President of Marketing
Sideshow Achieves 60% Ticket Reduction in Less than Three Months with iAdvize
Sideshow Collectibles
Chris Pirrotta
Director of Project Management
Sideshow generates over $80,000 in sales with its Aploze by iAdvize anniversary Live Shopping
Sideshow Collectibles
Chris Pirrotta
Director of Project Management
The Kooples teams up with independent experts to handle a high volume of international customer enquiries
The Kooples
Nam Tran
Global Head of Client Experience
The Kooples - Customer Case Study
The Kooples
Nam Tran
Global Head of Client Experience
TUI.com optimizes its online shopping experience through messaging
TUI Group
Britt Weidlich
Onsite Sales Manager
Messaging across the customer journey allows TUI France to achieve
TUI Group
Mourad Tabiti
Responsible for Web Performance Department
Thanks to IBBÜ, the On-Demand Pool of Experts, TUI Provides Its Customers with Authentic Advice
TUI Group
Olivier Roche
Chief Digital Officer
Consumer Electronics Retailer Boosts CSAT 28 Points With AI Chatbot
Vanden Borre
Cyrille Regardin
Director of Aftersales & Contact Center
Vertbaudet recreates a personalised instore experience online
Vertbaudet
Chrystel Desproges
Ecommerce and Marketing Director
Vertbaudet Optimizes its Shopping Experience with Generative AI
Vertbaudet
Chrystel Desproges
Ecommerce and Marketing Director
The bot+human combination generates +24% ROI for Videdressing
Videdressing
Jonathan Bensadoun
Customer Service Project Manager
Voyages-sncf.com now provides customers with Messenger support via the iAdvize platform
Voyages-sncf.com
Franck Gervais
Managing Director
Waliceo Health Insurance offers customer service via video chat, a channel much appreciated by its customers with hearing difficulties
Waliceo
Cécile Mazel
Head of Marketing
Generative AI Automates 75% of Wesco’s Customer Journey in 3 Weeks
Wesco
Géraldine Poupin
Web Quality Officer
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