iAdvize B2B Case Studies & Customer Successes

iAdvize, the 360° Conversational Platform, empowers more than 2,000 brands to deploy an immersive customer experience at scale, fostering conversation via generative AI-powered messaging throughout the customer journey. Providing a comprehensive solution for marketing, sales, and customer support, iAdvize has one mission—to connect brands and their customers through meaningful conversations. iAdvize also takes building customer engagement a step further by offering interactive live shopping experiences. Major brands like Samsung, Nespresso, OtterBox, Hyundai, and Decathlon have deployed the platform to increase their online revenue, reduce their operational costs, and build customer loyalty and engagement.

Air France - Customer Case Study

Airfrance

Alain Vendrasco

Air France

The story of a successful collaboration between Back Market and iAdvize

Back Market

Guillaume Rouby

Chief Marketing Officer

Banque Casino - Customer Case Study

Banque Casino

Tony Chavatte

Responsible for the Customer Experience Department

Reduce call and e-mails through messaging

Banque Casino

Belambra boosts its conversion rate by 20x thanks to the ibbü community

Belambra

Matthieu Pihery

Chief Marketing and Commercial Officer

Best Western® Hotels & Resorts Developed A Unique User Experience On Their Website With Omnichannel Messaging

Best Western

Virginie Barboux

Deputy General Director in charge of Communication, Digital and Customer Experience

How Best Western® Hotels & Resorts are developing a unique experience on their website thanks to conversation

Best Western

Virginie Barboux

Deputy General Director in charge of Communication, Digital and Customer Experience

BMW.fr the 1st luxury automaker in France to provide real-time online customer service

BMW.fr

Pierre Jalady

Marketing Director

Boursorama Banque - Customer Case Study

Boursorama Banque

Guillaume Mézard

Front Office Manager, Customer and Sales department

Trained by an Iadvize Coach, Chat Agents Gain 7 Seconds Response Time and Handle Chats More Efficiently

Bouygues Telecom

Fadoit

Chat Agent

Brazilian Bikini Shop - Customer Case Study

Brazilian Bikini Shop

Gian Marco Guatteri

Chief Executive Officer

Brother Boosts Customer Service Efficiency With Messaging and AI Automation

Brother

Mass Media Brand Sees 10% E-Commerce Conversion Rate Via Live Shopping

Canal+

Jérémy Derouet

Sales Director - Direct Sales

How Cdiscount is Using Messaging to Guide 17,000 Visitors per Month

Cdiscount.com

Isabelle Eloir

Business Development Manager

E-Commerce Brand Leverages Trusted Generative AI to Offer 20 Million Users Online Shopping Assistance

Cdiscount.com

Antoine Pierart

Director of Marketing & Customer Experience

Center Parcs - Pierre & Vacances group - Customer Case Study

Center Parcs - Pierre & Vacances group

Edouard Steinert

Traffic and Support Manager for Customer Services

Cofidis deliver a premium customer experience and optimise their lead generation

Cofidis

Sandrine Facon

In charge of Multimedia at Customer Regularisation Department

Decathlon enhances its online customer experience through Messaging

Decathlon

Martine Coupet

Director of Customer Relations

Decathlon Spain Boosts Sales and Delights Online Customers by Connecting Them to Their Local Store

Decathlon

Sporting Goods Retailer Increases its E-commerce Automation with AI Shopping Assistant

DeporVillage

Claudia Jimenez

Product Operations Manager

E.ON - Customer Case Study

E.ON

Nikolai Berenbrock

Product Manager Interactive Communication

EKOSPORT uses ibbü experts enthusiastic about sports equipment to chat to online visitors during peak season

Ekosport

Geoffroy Mailly

Marketing Manager

By integrating WhatsApp into their customer service strategy, ENTEGA creates customer support that meets all of their customer’s evolving needs

ENTEGA

Thomas Schmidt

Chief Executive Officer

Feelunique Are Passionate About Creating A Joined Up Customer Experience

Feelunique

Tom Newbald

Marketing & Customer Experience Director

Fioulmarket TOTAL’s 100% online subsidiary, has digitised customer service and now transforms 25 % of visitors who chat

Fioulmarket.fr

Sophie Trébuchet

Digital Team

Fnac Darty reinvents its customer relation strategy with messaging

FNAC.com

Christophe Famechon

Head of Customer Service

Drone Retailer Automates 73% of Conversations on E-Commerce Site With Generative AI Customer Solution

GetFPV

Sean Pontzer

Customer Service Manager

GetFPV builds a competitive advantage with a premium CX

GetFPV

Roy Fung

VP of Digital Commerce

Brand Advocates Respond To Questions From Online Visitors In Real-Time

GuestToGuest

Anne

Member

Transforming Live Chat into A Key Pillar of Real-Time Customer Engagement

House of Fraser

Scott Bain

Head of Contact Centre Operations

How Does IKKS Deliver an Instant, Personalized Advice Experience to Its Customers

IKKS

Hélène Godineau

Customer Service

Fashion Brand IKKS Reaches 80% E-Commerce Automation With Generative AI

IKKS

Aurélie Labatut-Leroux

E-commerce & Omnichannel Director

E-Commerce Brand Optimizes Its Customer Service & Achieves 90% CSAT

Illicado

Céline Wagnon

Customer Service Manager

Sports & Outdoors Brand, INTERSPORT, Increases Website Conversion 7x With iAdvize CopilotTM

Intersport Sverige AB

Philippe Muhr

Digital & E-commerce Director

Le Petit Ballon - Customer Case Study

Le Petit Ballon

Maxime Brillanceau

Customer Relationship Manager

How Le Petit Vapoteur multiplied their ROI with iAdvize by 4

Le Petit Vapoteur

Tanguy Gréard

Co-Founder

Leroy Merlin - Customer Case Study

Leroy Merlin

Children’s Shoe Brand Uses AI Shopping Assistant to Optimize Conversion Opportunities and Scale Customer Service

Livie & Luca

Wendy Smith

Customer Operations Lead

Mademoiselle bio Increases Its Revenue by 6x with the Help of an AI Shopping Assistant

Mademoiselle Bio

Cédric Gourgeon

E-commerce Director

Maisons du Monde - Customer Case Study

Maisons du Monde

Sandrine Ibanez

E-marketing Director

How to Put Human Connection at the Core of Digital CX

ManoMano

Amandine Durr

Product Director

How ManoMano Accelerates Growth Through Conversation

ManoMano

Matthieu Pihery

Vice President of Commerce & International Growth

ManoMano spurs growth with its online expert community

ManoMano

Amandine Durr

Product Director

With ibbü, Mecatechnic is available at any moment to give technical advice to its online visitors

Mecatechnic

Delphine

Customer Advisor

Furniture Retailer Increases Revenue and Transforms Its Customer Experience With Generative AI

mömax

Mario Neuhold

Head of Customer Service Online

Mr Bricolage - Customer Case Study

Mr Bricolage

Julien Bernard

Mr Bricolage

Onatera.com - Customer Case Study

Onatera.com

Suzanne Steck

CRM & Loyalty Project Manager

Leading French telecomm equipment provider supports 1,000 site visitors every month

OneDirect

Adrien Velter

Marketing & e-Business Manager

Leading Telecom Brand Cuts Online Costs By Automating CX 67% Via AI

Orange

Thibault Bonneton

Digital & Telesales Director

OtterBox strengthens its D2C strategy by elevating its digital customer experience

OtterBox

Patrick Waller

Director of eCommerce

OUI.sncf place conversation at the heart of their customer experience

Oui.SNCF

Guillaume Pepy

Chairman and CEO

Parfums CARON Doubles Online Chat Orders with AI-Powered Shopping Assistant

Parfums CARON

Garance Jumeau

Head of Customer Relations

Eyeglasses Retailer Uses Generative AI in E-commerce CX to 10x Conversion Rate

Payne Glasses

Katie Himes

Customer Experience Lead

Petit Bateau Streamlines Customer Service With Assisted E-commerce

Petit Bateau

Line Lecuyer

Customer Relations Manager

Petit Bateau - Customer Case Study

Petit Bateau

Line Lecuyer

Customer Relations Manager

Philips Leverages Live Shopping Into a Powerful Promotional Tool

Philips

Prozis - Customer Case Study

Prozis

Joao Ferreira

eCommerce Manager for French Market

Renault Retail Group - Customer Case Study

Renault Retail Group

Audrey Heiser

E-Commerce Manager

Rivadouce advises mothers and mothers-to-be 24/7 thanks to three ibbü experts, beauty and cosmetic enthusiasts

Rivadouce

Julien Charpentier

Web Manager

Rosemood Delivers Premium Customer Service Through Complementary Respondents

Rosemood

Elen Berger

Director of Customer Service

Ibbü Product Experts Support Customers of RS Components, Boosting CSAT 89% and NPS +49 pts

RS Components

Laurent Bouchez

Sales Support Manager France

How Sage use conversation to support their SaaS strategy

Sage

Fabien Borras

Director of Tools Quality & Operations

Samsung US leverages their conversational strategy to increase online sales

Samsung Electronics America

Ed Billmaier

Director of e-CommerceCustomer Service

From last year to this year, we’ve grown sales by 10x

Samsung Electronics America

Ed Billmaier

Director of e-CommerceCustomer Service

When Customer Support Really Gets Started

Sennheiser

René Herzig

Manager Global E-Commerce - Direct Sales

Leading Specialty Manufacturer Increases E-Commerce Conversion 8x With Generative AI Chatbots

Sideshow

Chris Pirrotta

Vice President of Marketing

Sideshow generates over $80,000 in sales with its Aploze by iAdvize anniversary Live Shopping

Sideshow Collectibles

Chris Pirrotta

Director of Project Management

Event Supply E-commerce Business Improves Conversions and Scales Personalization with AI Automation

Tent and Table

Colleen Delucia

Head of Digital Marketing

The Kooples teams up with independent experts to handle a high volume of international customer enquiries

The Kooples

Nam Tran

Global Head of Client Experience

The Kooples - Customer Case Study

The Kooples

Nam Tran

Global Head of Client Experience

Messaging across the customer journey allows TUI France to achieve

TUI Group

Mourad Tabiti

Responsible for Web Performance Department

TUI.com optimizes its online shopping experience through messaging

TUI Group

Britt Weidlich

Onsite Sales Manager

Thanks to IBBÜ, the On-Demand Pool of Experts, TUI Provides Its Customers with Authentic Advice

TUI Group

Olivier Roche

Chief Digital Officer

Consumer Electronics Retailer Boosts CSAT 28 Points With AI Chatbot

Vanden Borre

Cyrille Regardin

Director of Aftersales & Contact Center

Vertbaudet recreates a personalised instore experience online

Vertbaudet

Chrystel Desproges

Ecommerce and Marketing Director

Vertbaudet Optimizes its Shopping Experience with Generative AI

Vertbaudet

Chrystel Desproges

Ecommerce and Marketing Director

The bot+human combination generates +24% ROI for Videdressing

Videdressing

Jonathan Bensadoun

Customer Service Project Manager

Voyages-sncf.com now provides customers with Messenger support via the iAdvize platform

Voyages-sncf.com

Franck Gervais

Managing Director

Waliceo Health Insurance offers customer service via video chat, a channel much appreciated by its customers with hearing difficulties

Waliceo

Cécile Mazel

Head of Marketing

Generative AI Automates 75% of Wesco’s Customer Journey in 3 Weeks

Wesco

Géraldine Poupin

Web Quality Officer

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iAdvize B2B Case Studies & Customer Successes

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