Case Study: Maisons du Monde achieves 10% revenue uplift and 95% customer satisfaction with iAdvize Click to Chat

Maisons du Monde - Customer Case Study

Maisons du Monde is a leading French and European e‑commerce retailer specialising in furniture and home décor with over 7,000 references. As its online turnover grew rapidly and the site served customers across 11 countries, the company faced the challenge of reproducing an in‑store experience online by giving visitors real‑time access to help during browsing and checkout to reduce drop‑offs, resolve functional issues and provide product or decorating advice.

Working with iAdvize, Maisons du Monde deployed Click to Chat with a dedicated team (manager + four agents) offering proactive and on‑demand support at strategic moments and via a persistent floating widget. The service helps about 5,000 visitors per month, produced a 10% uplift in turnover in A/B testing (10% incremental revenue), delivered a minimum ROI of 6.5 and achieved a 95% satisfaction rate from chat users.

Maisons du Monde

Sandrine Ibanez

E-marketing Director