Case Study: Brazilian Bikini Shop achieves 91% customer satisfaction and 16% higher average baskets with iAdvize Click to Chat

Brazilian Bikini Shop - Customer Case Study

Brazilian Bikini Shop is a Franco‑Brazilian eCommerce specialist in Brazilian beachwear, founded in 2008 and serving customers in 33 languages worldwide. With 95% of sales online and rapid international growth, the company’s main challenge was to provide real‑time, multilingual support across markets to improve customer experience, answer delivery/return questions, and boost loyalty.

To solve this, BBS implemented iAdvize Click to Chat and recruited multilingual agents (expanding to support up to 12 languages in peak season), using instant translation and canned responses so agents can help multiple visitors simultaneously. The channel not only replaced many phone interactions but also turned agents into online sales advisers—delivering a 91% customer satisfaction rate (93% for response time) and a 16% higher average basket value among visitors who chatted.

Brazilian Bikini Shop

Gian Marco Guatteri

Chief Executive Officer