Case Study: IKKS boosts conversions and delivers 24/7 personalized shopping with iAdvize

How Does IKKS Deliver an Instant, Personalized Advice Experience to Its Customers

IKKS, a French lifestyle fashion brand, needed to give online shoppers instant, personalized help on sizes, fits, materials and delivery before they purchased. Until recently, real‑time advice came only from its internal customer service on the iAdvize platform, so IKKS wanted to extend that premium experience beyond normal opening hours to improve service quality and increase sales.

IKKS partnered with ibbü to pre‑select six freelance fashion experts (paid per tip) who provide live personal shopping via the site up to 20 hours a day. The program handles about 3,000 conversations monthly, with a 96% satisfaction rate, a 22% post‑chat conversion rate, an average chat length of 5m45s, and delivered a sixfold increase in turnover generated after conversations during the last private sales.

IKKS

Hélène Godineau

Customer Service