Case Study: TUI Group achieves continuous digital transformation and streamlined, automated operations with IBS Software

Enabling continuous digital transformation at TUI Group through collaborative technology partnership

TUI Group, one of the world’s largest leisure travel and tourism groups with six member airlines and a complex estate of over 60 enterprise applications, faced legacy systems that increased operational overhead, slowed issue resolution across multiple vendors, limited automation, and blocked digital transformation. To address these challenges, TUI Group engaged IBS Software to own, stabilize and transform its application landscape, including support and maintenance of 60+ applications and the modernization of six core systems.

IBS Software implemented a unified suite operable from a single dashboard, improved system interfacing, introduced a powerful schedule-simulation tool, and automated vendor communications while transitioning support to a single strategic partner. The engagement cut level‑2 support costs by 60% and delivered approximately 50% overall cost optimisation for application management and development, boosted productivity and SLA performance within a year, and materially reduced operational overheads for TUI Group.

TUI Group

Lena Klass

Head of IT Group Airline Operations