dotdigital B2B Case Studies & Customer Successes

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dotdigital has over 350 employees and offices across four continents. Their aim is simple - to empower marketers to achieve their goals in faster and smarter ways. dotdigital’s easy-to-use Engagement Cloud combines powerful technology with passionate people to deliver an unbeatable service.

Case Studies

Showing 102 dotdigital Customer Success Stories

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How 4Cabling increased revenue by 20% with a simple AI product recommendation feature

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Abi and Joseph revamps online shopping experience with dotdigital Engagement Cloud

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Accolade Wines achieves 15% increase in Gross Sales Revenue with dotdigital Engagement Cloud

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Alex Woo achieves a 15% increase in click-through rates with dotdigital

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Alexandra, Britain’s leading workwear provider, achieves a 5% weekly sales lift and 90% higher email open rates with dotdigital

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Animed Direct sees revenue uplifts with abandonment emails and dynamic content

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How Anthem Publishing turned limited resources into unlimited personalization

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Aston Scott achieves 20% time savings and improved renewal engagement with dotdigital email & SMS automation

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AUSLEC/L&H achieves 50% database growth and 95% CTR increase with dotdigital Engagement Cloud

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Awaze boosts conversion rates for Cottages.com and Hoseasons with abandonment emails

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Building brand loyalty for a global fashion leader

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Blue Sea Holidays improves the customer experience for holidaymakers from destination to departure with Dotdigital and Fresh Relevance

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Bodybuilding Warehouse achieves 20% increase in email conversion with dotdigital

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Bristol Airport soars with automated cross-selling via email marketing

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British Airways achieves real-time post-flight customer feedback with dotdigital

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Buyagift experience significant sales uplifts with Fresh Relevance

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Cabbages and Roses achieves 5,500% ROI through marketing automation with dotdigital (dotmailer)

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How Cardiff City FC scored a 12.5x ROI with cart abandonment triggers

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How CERES TAG revolutionized their marketing strategy with Dotdigital

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Automation, AI and Meta retargeting is a winning combination for Champion Europe

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City & Guilds achieves 15:1 ROI through marketing automation with dotdigital (dotmailer)

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City Lit re-engages 1,500 dormant contacts and boosts email engagement with dotdigital

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Cooksongold makes their online store sparkle with personalization

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Crystal Palace Football Club achieves a 76,000-strong engaged fan database and 35% average email open rate with dotdigital

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Daily&Co increases footfall to its new Singapore store with SMS from Dotdigital

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Danone Nutricia achieves almost 50% higher repeat purchases and improved patient compliance with dotdigital

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Deborah Lippmann achieves stronger customer intimacy and 5× email-driven revenue with dotdigital

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DHL Express Americas achieves faster, localized email delivery and measurable campaign performance with dotdigital

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Direct Supply drives the adoption of robotics in the senior healthcare sector with Dotdigital's email program

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Direct365 recovers 18.6% more carts with automatic optimization

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Dixons Carphone achieves 8%→11% online order conversion uplift with dotdigital SMS automation

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Dollar Hobbyz achieves 140% growth through email with dotdigital

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Dormeo increases sales and AOV with product recommendations, triggered emails and more

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Dormify doubles website conversions and boosts email revenue with dotdigital

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Econsultancy achieves highly personalised, faster email publishing for 80,000+ readers with dotdigital (dotmailer)

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ELEMIS achieves higher customer engagement, conversions and revenue with dotdigital

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ergoPouch doubled its customer database with just two automated campaigns

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B2B brand engages with 52% more customers thanks to smart marketing automation

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Euroffice drives 51% revenue increase with smart automation

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Explorer Travel Insurance increases customer loyalty and conversions with dotdigital

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FAIRFX achieves 73% increase in conversions with dotdigital email automation

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Feel Good Contacts boosts app downloads and sales through personalized SMS campaigns

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Getting Personal sees sales uplifts with dynamic name personalization and triggered emails

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Goodwood doubles race weekend ticket sales with AI-generated SMS campaign

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Grenson achieves a 70% average post-purchase open rate and 60% survey response-to-click with dotdigital (dotmailer)

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How Harlow Timber re-engaged inactive customers with joined up online and offline marketing

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Harry Hall achieves higher ROI and increased subscriber engagement with dotdigital marketing automation

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Harvey & Thompson achieves £150k new sales revenue in first 10 Weeks with Dotdigital and Fresh Relevance

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Help for Heroes achieves faster, targeted fundraising and significant cost savings with dotdigital

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House of Fraser achieves reduced operational costs and improved click & collect and delivery recovery with dotdigital SMS

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icelolly.com achieves a 17% Facebook conversion rate with dotdigital's Engagement Cloud

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ITV Studios achieves smarter programme sales and 163% web-traffic growth with dotdigital

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Kele shares good fortune and increases online sales by 26% with Chinese New Year 2025 email campaign

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Lee & Wrangler achieve 6x ROI using personalized abandoned carts

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Leisure Pass Group achieves high‑volume automated, personalised email engagement (800,000 emails/month) with dotdigital

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Lights4Fun achieves five-figure campaign sales and 25% email open rates with dotdigital

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Lockhart Catering Equipment makes £50k in 90 days with bundle recommendations from Dotdigital and Fresh Relevance

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Look Fabulous Forever gives their website a makeover with onsite personalization

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Marshalls Garden grows revenue from email marketing by 61% to £1.7 million with Dotdigital

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Monin drives 10% month-one revenue lift and $20K/month from automated email marketing with dotdigital

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Mountain Warehouse uses Dotdigital's WinstonAI to increase email open rates to over 40%

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MyOptique Group has an expert eye for real-time marketing

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Naylors achieves 219% revenue growth with dotdigital

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Neal’s Yard Remedies transforms cart abandonment success with 419% increase in revenue

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Newmarket Holidays achieves 50% turnover growth through email marketing with dotdigital

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NHS Blood and Transplant achieves a 25% reduction in missed appointments and over 300% boost in app engagement with dotdigital

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Nutri Advanced delivers added value to its supplement customers with hyper-personalized email

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Oasis HR achieves smarter recruitment and higher candidate engagement with dotdigital

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ODEON Cinemas achieves 10x audience reach and increased engagement with dotdigital

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Parcelhero delivers four-fold revenue growth with Dotdigital

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Motor brand accelerates conversions by 18% with automation and Meta retargeting

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PEI Media achieves 400% CTR increase with dotdigital’s Microsoft Dynamics integration

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Positive Advertising achieves omnichannel customer engagement and 12,000+ live contacts with dotdigital

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Building success through personalized email journeys

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How a personalized welcome email boosted RealNZ’s click-through rate by 8x YoY

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The power of AI increased Rodalink Bike Store conversion rate by 252%

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Royal College of Physicians achieves higher member engagement and targeted, mobile-optimised communications with dotdigital

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ScentAir sees an impressive 18% recovery rate for abandoned carts, in just six months

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The power of automated programs increased Schots’ revenue by 65%

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Science in Sport achieves 33% email-driven online revenue and higher average order values with dotdigital

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Shorty's Liquor uses reminder program to drive 99% gift redemption rate

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Slendertone achieves 21% re-engagement and sustained customer engagement with dotdigital

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Snuggle Hunny increases click engagement by 1100% with Dotdigital

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Spicerhaart achieves 100% release reservations and 6,229% ROI with dotdigital (dotmailer)

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Team GB achieves massive fan engagement — 5.94M emails and 45K game-time clicks with dotdigital (dotmailer)

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DCX and Dotdigital help deliver impactful SMS messaging for The Co-operative Bank

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The Great Run Company achieves higher email engagement and targeted segmentation with dotdigital

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The National Gallery achieves 72% pre-visit open rates and higher conversions with dotdigital Engagement Cloud

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The Royal Aeronautical Society achieves 35% open rates and tripled click-through rates with dotdigital

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The Royal Ballet School achieves remarkable conversion rate increase with Dotdigital automation

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Thomas significantly raises revenue with personalized customer email using Dotdigital

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Max Spielmann drives 41% peak season revenue growth while cutting sends by 63%

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Toolstop grows international business and boosts email engagement with dotdigital

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Tottenham Hotspur achieves 233% retail revenue lift and 36% welcome open rate with dotdigital Engagement Cloud

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TRACT Optics deliver 17x ROI using MMS messaging

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TUI Group achieves a unified customer view and faster, more insightful marketing with dotdigital

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VetShopMax achieves 33% increase in gross sales revenue with dotdigital Engagement Cloud

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Fresh Relevance provides customer clarity for Vision Direct with email acquisition and cart abandonment strategy

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Wittner increases lifetime customer value by 86% with Dotdigital

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Wolves wins big with cart abandonment emails and personalization tactics

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Würth UK boosts sales by £800k with personalization

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Youngevity experiences a 7.7% conversion rate boost through personalization and automation strategies

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