dotdigital B2B Case Studies & Customer Successes

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dotdigital has over 350 employees and offices across four continents. Their aim is simple - to empower marketers to achieve their goals in faster and smarter ways. dotdigital’s easy-to-use Engagement Cloud combines powerful technology with passionate people to deliver an unbeatable service.

Case Studies

Showing 136 dotdigital Customer Success Stories

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4Cabling increases revenue by 20% with dotdigital's AI-powered product recommendations

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Abi and Joseph achieves personalised ecommerce growth with dotdigital Engagement Cloud

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Accolade Wines achieves 15% increase in Gross Sales Revenue with dotdigital Engagement Cloud

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Action for Children boosts fundraising and engagement with dotdigital

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Alex Woo achieves a 15% increase in click-through rates with dotdigital

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Alexandra, Britain’s leading workwear provider, achieves a 5% weekly sales lift and 90% higher email open rates with dotdigital

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Animed Direct achieves revenue uplifts with dotdigital

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Anthem Publishing achieves unlimited personalization and higher engagement with dotdigital

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Aston Scott achieves 20% time savings and improved renewal engagement with dotdigital email & SMS automation

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Atomic Group achieves stronger customer engagement and repeat purchases with dotdigital

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AUSLEC/L&H achieves 50% database growth and 95% CTR increase with dotdigital Engagement Cloud

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Awaze achieves higher conversion rates with dotdigital abandonment emails

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Barbour builds brand loyalty and drives ecommerce growth with dotdigital

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Beer Cartel achieves 36% revenue growth with dotdigital

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Blue Sea Holidays achieves higher engagement and bookings with dotdigital

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Bodybuilding Warehouse achieves 20% increase in email conversion with dotdigital

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Bristol Airport achieves higher email revenue with dotdigital

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British Airways achieves real-time post-flight customer feedback with dotdigital

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Buyagift achieves significant sales uplifts with dotdigital

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Cabbages and Roses achieves 5,500% ROI through marketing automation with dotdigital (dotmailer)

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Cardiff City FC achieves 12.5x ROI with dotdigital

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CERES TAG achieves 6x ROI and higher engagement with dotdigital

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Champion Europe achieves 37% higher cart revenue with dotdigital

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City & Guilds achieves 15:1 ROI through marketing automation with dotdigital (dotmailer)

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City Lit re-engages 1,500 dormant contacts and boosts email engagement with dotdigital

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Converse achieves stronger international customer engagement with dotdigital

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Cooksongold achieves higher sales and stronger personalization with dotdigital

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Copa Airlines boosts revenue with dotdigital marketing automation

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Cornishware achieves 145% higher engagement with dotdigital

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CostumeBox achieves 28% increase in overall engagement with dotdigital

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Costumes.com.au achieves stronger customer engagement with dotdigital

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Crystal Palace Football Club achieves a 76,000-strong engaged fan database and 35% average email open rate with dotdigital

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Daily&Co drives footfall and boosts sales with dotdigital SMS

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Danone Nutricia achieves almost 50% higher repeat purchases and improved patient compliance with dotdigital

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Deborah Lippmann achieves stronger customer intimacy and 5× email-driven revenue with dotdigital

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DHL Express Americas achieves faster, localized email delivery and measurable campaign performance with dotdigital

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Direct Supply drives senior healthcare robotics adoption with dotdigital

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Direct365 achieves 18.6% more cart recovery with dotdigital

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Dixons Carphone achieves 8%→11% online order conversion uplift with dotdigital SMS automation

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Dollar Hobbyz achieves 140% growth through email with dotdigital

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Dormeo achieves higher sales and AOV with dotdigital

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Dormify doubles website conversions and boosts email revenue with dotdigital

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Econsultancy achieves highly personalised, faster email publishing for 80,000+ readers with dotdigital (dotmailer)

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ELEMIS achieves higher customer engagement, conversions and revenue with dotdigital

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ergoPouch doubles its customer base with dotdigital automation

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Essentra Components achieves 52% more customer engagement with dotdigital

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Euroffice drives a 51% revenue increase with dotdigital automation

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Explorer Travel Insurance increases customer loyalty and conversions with dotdigital

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FAIRFX achieves 73% increase in conversions with dotdigital email automation

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Feel Good Contacts achieves higher app downloads and sales with dotdigital

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Getting Personal achieves higher sales with dotdigital

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Goggles4U achieves stronger email engagement and revenue growth with dotdigital

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Goodwood doubles race weekend ticket sales with dotdigital

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Grenson achieves a 70% average post-purchase open rate and 60% survey response-to-click with dotdigital (dotmailer)

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Harlow Timber Group re-engages inactive customers with dotdigital

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Harry Hall achieves higher ROI and increased subscriber engagement with dotdigital marketing automation

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Harvey & Thompson achieves £150k new sales revenue in first 10 Weeks with Dotdigital and Fresh Relevance

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Help for Heroes achieves faster, targeted fundraising and significant cost savings with dotdigital

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HobbyKing achieves higher email revenue and personalized automation with dotdigital

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House of Fraser achieves reduced operational costs and improved click & collect and delivery recovery with dotdigital SMS

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icelolly.com achieves a 17% Facebook conversion rate with dotdigital's Engagement Cloud

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Ipsos achieves a 69% conversion rate with dotdigital SMS

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ITV Studios achieves smarter programme sales and 163% web-traffic growth with dotdigital

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Kele achieves improved click-to-open and conversion rates with dotdigital

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Kissed Earth achieves stronger customer engagement and database growth with dotdigital

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Lawrence & Hanson achieves higher new customer revenues with dotdigital

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Le Col’s Black Friday campaign drives 398% more email revenue

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Lee & Wrangler achieves 6x ROI with dotdigital

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Leisure Pass Group achieves high‑volume automated, personalised email engagement (800,000 emails/month) with dotdigital

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Lights4Fun achieves five-figure campaign sales and 25% email open rates with dotdigital

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Lockhart Catering Equipment achieves £50k in 90 days with dotdigital and Fresh Relevance

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Look Fabulous Forever achieves higher conversions with dotdigital

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Low Cost Glasses boosts email revenue by 275% with dotdigital

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Mamas & Papas achieves 66% of product page views and 170k visits with dotdigital

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Marshalls Garden achieves 61% revenue growth from email marketing with dotdigital

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Monin drives 10% month-one revenue lift and $20K/month from automated email marketing with dotdigital

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Mountain Warehouse achieves over 40% email open rates with dotdigital

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Mr. Beer achieves 800% more customer orders with dotdigital's RFM insights

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MrQ achieves reduced churn and increased revenue with dotdigital

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MyOptique Group achieves real-time personalization and revenue growth with dotdigital

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Naylors achieves 219% revenue growth with dotdigital

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Neal’s Yard Remedies achieves 419% revenue growth with dotdigital

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Newmarket Holidays achieves 50% turnover growth through email marketing with dotdigital

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NHS Blood and Transplant achieves a 25% reduction in missed appointments and over 300% boost in app engagement with dotdigital

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Nutri Advanced achieves 470% revenue growth with dotdigital email automation

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Oasis HR achieves smarter recruitment and higher candidate engagement with dotdigital

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ODEON Cinemas achieves 10x audience reach and increased engagement with dotdigital

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Ordnance Survey achieves 107% email revenue growth with dotdigital

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ParcelHero achieves four-fold revenue growth with dotdigital

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Pedders Suspension & Brakes achieves triple-digit email growth and higher conversions with dotdigital

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PEI Media achieves 400% CTR increase with dotdigital’s Microsoft Dynamics integration

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Positive Advertising achieves omnichannel customer engagement and 12,000+ live contacts with dotdigital

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Protech achieves revenue growth with dotdigital email automation

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How a personalized welcome email boosted RealNZ’s click-through rate by 8x YoY

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REEDS Jewelers achieves a 52% revenue increase with dotdigital

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Remedy Drinks boosts customer engagement and revenue with dotdigital

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Rodalink achieves 252% conversion uplift with dotdigital

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Royal Botanic Gardens, Kew achieves 2,034% ROAS with dotdigital

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Royal College of Physicians achieves higher member engagement and targeted, mobile-optimised communications with dotdigital

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ScentAir achieves an 18% abandoned cart recovery rate with dotdigital

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Schots boosts revenue by 65% with dotdigital automated cart recovery

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Science in Sport achieves 33% email-driven online revenue and higher average order values with dotdigital

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Scrutton Bland boosts engagement and open rates with dotdigital

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Shorty's Liquor uses reminder program to drive 99% gift redemption rate

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Signet drives digital creativity and stronger customer engagement with dotdigital

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SkateHut achieves higher email engagement and revenue with dotdigital

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Slendertone achieves 21% re-engagement and sustained customer engagement with dotdigital

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Snuggle Hunny boosts customer engagement with dotdigital

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Southampton FC's impressive creative campaign generates £16,000 in sales

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Spicerhaart achieves 100% release reservations and 6,229% ROI with dotdigital (dotmailer)

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Sportif USA drives ROI and revenue with dotdigital

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Team GB achieves massive fan engagement — 5.94M emails and 45K game-time clicks with dotdigital (dotmailer)

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The Co-operative Bank achieves faster, more impactful SMS campaigns with dotdigital

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The Great Run Company achieves higher email engagement and targeted segmentation with dotdigital

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The National Gallery achieves 72% pre-visit open rates and higher conversions with dotdigital Engagement Cloud

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The Royal Aeronautical Society achieves 35% open rates and tripled click-through rates with dotdigital

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The Royal Ballet School achieves higher online class conversions with dotdigital

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Thomas achieves higher revenue with dotdigital

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Tile Giant boosts revenue and engagement with dotdigital

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Timpson Group achieves 41% peak season revenue growth with dotdigital

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Toolstop grows international business and boosts email engagement with dotdigital

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Tottenham Hotspur achieves 233% retail revenue lift and 36% welcome open rate with dotdigital Engagement Cloud

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Tottenham Hotspur achieves higher fan engagement with dotdigital

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Tract Optics achieves 17x ROI with dotdigital MMS messaging

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TRAPO achieves exceptional sales growth with dotdigital

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TUI Group achieves a unified customer view and faster, more insightful marketing with dotdigital

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USA Rugby boosts audience engagement with dotdigital

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VetShopMax achieves 33% increase in gross sales revenue with dotdigital Engagement Cloud

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Fresh Relevance provides customer clarity for Vision Direct with email acquisition and cart abandonment strategy

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Visit KC achieves higher subscriber engagement with dotdigital

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winedirect.com.au achieves 8% revenue growth with dotdigital

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Wittner increases customer lifetime value with dotdigital

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Wolves achieves higher recovered cart value with dotdigital

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Würth UK boosts sales by £800k with dotdigital personalization

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Youngevity achieves higher revenue and conversions with dotdigital

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Zonnebrillen.com grows its email marketing audience with dotdigital

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