OpenTable B2B Case Studies & Customer Successes

OpenTable, part of Booking Holdings, Inc. (NASDAQ:BKNG), is the world's leading provider of online restaurant reservations, seating more than 26 million diners per month via online reservations across more than 47,000 restaurants. The OpenTable network connects restaurants and diners, helping diners discover and book the perfect table and helping restaurants deliver personalized hospitality to keep guests coming back. The OpenTable service enables diners to see which restaurants have available tables, select a restaurant based on verified diner reviews, view menus, easily book a reservation, and other helpful information.

Case Studies

Showing 29 OpenTable Customer Success Stories

How one restaurant group leveled up with help from OpenTable

Alicart Restaurant Group

Jeffrey Bank

Chief Executive Officer

How to pack the house on day 1

Alicart Restaurant Group

Jeffrey Bank

Chief Executive Officer

A data-driven boost for server performance, morale, and tips, too

Boka Restaurant Group

Larry Flam

Former Operations Manager

Make guests feel like friends with data and insights

Boka Restaurant Group

Larry Flam

Former Operations Manager

How one group scales hospitality with OpenTable

Buck & Honey’s

Aimee Anderson

Director of Operations

How Dave & Buster’s fuels success with OpenTable

Dave & Buster’s

Ryan Nowicki

Senior Director of Ops Excellence and Strategic Initiatives

How smarter marketing brought in new guests for one group

Dividend Restaurant Group

Jenny Lynch

Sr. Director of Sales

Keep it simple and successful with prix fixe menus

Empress by Boon

James Minch

General Manager

A report card for restaurants OpenTable’s analysis of guest feedback on review sites can help make your restaurant even better

Farmers Restaurant Group

Meaghan O’Shea

Marketing Director

Fat Ox - Customer Case Study

Fat Ox

Heather Lindsey

Systems Operations Manager

Garces Group - Customer Case Study

Garces Group

Rob Esplen

Former Vice President of Operations

IHG maximizes revenue and guest satisfaction with OpenTable

IHG

Quinn Logan

Director of Restaurant and Bar Marketing

A hotel restaurant group can make hospitality as personal as a neighborhood spot with powerful data

Kimpton Hotels & Restaurants

Joyce Cremin

Senior Director of Marketing & Strategy

How Kyle G’s keeps hospitality personal—at scale

Kyle G’s Restaurants

Cynthia LaCroix

Vice President of Service & Hospitality

Make it personal with targeted email marketing

Left Bank Brasseries

Obadiah Ostergard

Chief Executive Officer

How Charleston’s beloved restaurant Maison held strong during COVID

Maison

Will Love

Owner and Operator

How one restaurant uses OpenTable to keep its dining room humming

McEwen’s Memphis

John Littlefield

Co-Owner

Norman’s drives bookings and a 25x ROI with OpenTable marketing campaigns

Norman’s Florida Kitchen

Palma Frable

Marketing Manager

How Little Betty Steak Bar boosts revenue by choosing OpenTable

Revival Restaurant Group

Jamey Shirah

Chief Executive Officer

Trackable campaigns help make every marketing dollar count

Sage Restaurant Concepts

Heather Dratler

Vice President of Marketing and Brand Integrity

How Soothr fills every seat—even late at night

Soothr

Joel Chidensee

Co-Founder

Stock Hill switches to OpenTable for expanded reach and reliable tools

Stock Hill KC

Alan Gaylin

Owner

Help guests spread the love from location to location

Tao Group

Justin Levy

Vice President of Marketing

Win new fans with Experiences collabs that get guests excited

The Anchovy Bar

Rumpasri Chicharoen

General Manager

How OpenTable powers this high-volume restaurant

The Tobacco Company

David Campbell

Operations Manager

Truluck’s hits its revenue target and a 32X ROI using OpenTable digital marketing

Truluck’s

Todd Perry

Managing Partner

How data reporting powers Southern hospitality for a growing restaurant group

Tupelo Honey

Caroline Skinner

Chief Operating Officer

How one iconic San Francisco restaurant makes guests feel like family

Waterbar

Pete Sittnick

Owner

YaYa’s maximizes capacity and saves time with innovative tools

Ya Ya's Euro Bistro

Dennis Dickey

Special Project Manager

No matching case studies

Featured Companies

Fourth

31 Case Studies

The Resource Group

11 Case Studies

Upflow

28 Case Studies