OpenTable B2B Case Studies & Customer Successes

OpenTable, part of Booking Holdings, Inc. (NASDAQ:BKNG), is the world's leading provider of online restaurant reservations, seating more than 26 million diners per month via online reservations across more than 47,000 restaurants. The OpenTable network connects restaurants and diners, helping diners discover and book the perfect table and helping restaurants deliver personalized hospitality to keep guests coming back. The OpenTable service enables diners to see which restaurants have available tables, select a restaurant based on verified diner reviews, view menus, easily book a reservation, and other helpful information.

Case Studies

Showing 49 OpenTable Customer Success Stories

Alicart Restaurant Group improves restaurant operations and guest service with OpenTable

Alicart Restaurant Group

Alicart Restaurant Group improves guest service and operational efficiency with OpenTable

Alicart Restaurant Group

Jeffrey Bank

Chief Executive Officer

How to pack the house on day 1

Alicart Restaurant Group

Jeffrey Bank

Chief Executive Officer

Boka Group personalizes guest hospitality with OpenTable

Boka Group

Boka Restaurant Group improves server performance and guest feedback with OpenTable

Boka Restaurant Group

Larry Flam

Former Operations Manager

Make guests feel like friends with data and insights

Boka Restaurant Group

Larry Flam

Former Operations Manager

Boka Restaurant Group improves server performance, morale, and tips with OpenTable

Boka Restaurant Group

Buck & Honey’s scales hospitality and guest engagement with OpenTable

Buck & Honey’s

Aimee Anderson

Director of Operations

Buck & Honey’s scales hospitality and guest service with OpenTable

Buck & Honey’s

How Dave & Buster’s fuels success with OpenTable

Dave & Buster’s

Ryan Nowicki

Senior Director of Ops Excellence and Strategic Initiatives

Dave & Buster’s increases bookings and streamlines reservations with OpenTable

Dave & Buster’s

Dividend Restaurant Group achieves 14x ROI and more first-time diners with OpenTable

Dividend Restaurant Group

Jenny Lynch

Sr. Director of Sales

Keep it simple and successful with prix fixe menus

Empress by Boon

James Minch

General Manager

A report card for restaurants OpenTable’s analysis of guest feedback on review sites can help make your restaurant even better

Farmers Restaurant Group

Meaghan O’Shea

Marketing Director

Fat Ox fills tables and boosts repeat visits with OpenTable

Fat Ox

Heather Lindsey

Systems Operations Manager

Fat Ox boosts repeat bookings and guest loyalty with OpenTable

Fat Ox

Garces Group - Customer Case Study

Garces Group

Rob Esplen

Former Vice President of Operations

Garces Group drives $300K in revenue with OpenTable

Garces Group

IHG maximizes revenue and guest satisfaction with OpenTable

IHG

Quinn Logan

Director of Restaurant and Bar Marketing

Kimpton Hotels & Restaurants delivers personalized guest experiences and streamlined reporting with OpenTable

Kimpton Hotels & Restaurants

Joyce Cremin

Senior Director of Marketing & Strategy

Kimpton Hotels & Restaurants achieves personalized guest experiences and scalable reporting with OpenTable

Kimpton Hotels & Restaurants

Kyle G’s Restaurants grows repeat visits and personalized hospitality with OpenTable

Kyle G’s Restaurants

How Kyle G’s keeps hospitality personal—at scale

Kyle G’s Restaurants

Cynthia LaCroix

Vice President of Service & Hospitality

Left Bank Brasseries achieves $200k in revenue from targeted marketing with OpenTable

Left Bank Brasseries

Left Bank Brasseries generates $200K in revenue with OpenTable targeted email marketing

Left Bank Brasseries

Obadiah Ostergard

Chief Executive Officer

Maison strengthens guest relationships and controls costs with OpenTable

Maison

Will Love

Owner and Operator

McEwen’s Memphis maximizes dining room capacity with OpenTable

McEwen’s Memphis

John Littlefield

Co-Owner

McEwen’s Memphis maximizes dining room capacity with OpenTable

McEwen’s Memphis

Norman’s drives bookings and a 25x ROI with OpenTable marketing campaigns

Norman’s Florida Kitchen

Palma Frable

Marketing Manager

Norman’s Florida Kitchen drives more bookings and a 25x ROI with OpenTable marketing campaigns

Norman’s Florida Kitchen

Revival Restaurant Group boosts revenue and guest experiences with OpenTable

Revival Restaurant Group

Jamey Shirah

Chief Executive Officer

Sage Hospitality drives $410K in attributed revenue with OpenTable

Sage Hospitality

Sage Restaurant Concepts drives $410K in marketing-attributed revenue with OpenTable

Sage Restaurant Concepts

Heather Dratler

Vice President of Marketing and Brand Integrity

Soothr fills more seats and cuts no-shows with OpenTable

Soothr

Soothr fills more seats and reduces no-shows with OpenTable

Soothr

Joel Chidensee

Co-Founder

Stock Hill switches to OpenTable for expanded reach and reliable tools

Stock Hill KC

Alan Gaylin

Owner

Stock Hill KC increases reservations and streamlines operations with OpenTable

Stock Hill KC

Tao Group drives 23K more covers with OpenTable email marketing

Tao Group

Tao Group boosts covers and new parties with OpenTable

Tao Group

Justin Levy

Vice President of Marketing

Win new fans with Experiences collabs that get guests excited

The Anchovy Bar

Rumpasri Chicharoen

General Manager

The Empress by Boon achieves predictable revenue and a successful launch with OpenTable Experiences

The Empress by Boon

How OpenTable powers this high-volume restaurant

The Tobacco Company

David Campbell

Operations Manager

Truluck’s achieves 32X marketing ROI with OpenTable digital marketing

Truluck’s

Todd Perry

Managing Partner

Tupelo Honey increases covers and revenue with OpenTable

Tupelo Honey

Caroline Skinner

Chief Operating Officer

Tupelo Honey boosts covers and revenue with OpenTable

Tupelo Honey

Waterbar delivers personalized hospitality and protects revenue with OpenTable

Waterbar

Waterbar delivers personalized hospitality and protects revenue with OpenTable

Waterbar

Pete Sittnick

Owner

YaYa’s maximizes capacity and saves time with innovative tools

Ya Ya's Euro Bistro

Dennis Dickey

Special Project Manager

YaYa’s Euro Bistro maximizes table turns and saves time with OpenTable

YaYa’s Euro Bistro

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