Case Study: Alicart Restaurant Group improves restaurant operations and guest service with OpenTable

Alicart Restaurant Group improves guest service across 33 locations with OpenTable

The Alicart Restaurant Group, a multi-location restaurant operator, faced a critical challenge with an unreliable reservation system that failed completely, causing a major loss of data. Seeking a mature and stable platform, they chose OpenTable to manage reservations and guest relationships more effectively.

By implementing OpenTable, Alicart gained a comprehensive suite of tools for reservations, CRM, marketing, and floor plan management. The solution provided invaluable data and reporting, allowing the group to analyze trends across locations, personalize guest service, and operate more efficiently. OpenTable's stability and depth of product eliminated previous IT concerns and became an integral part of their daily operations.

Alicart Restaurant Group