Case Study: Waterbar delivers personalized hospitality and protects revenue with OpenTable

How one iconic San Francisco restaurant makes guests feel like family

Waterbar, a San Francisco restaurant group, wanted to deliver highly personalized hospitality at scale while also protecting revenue in a busy, unpredictable dining environment. Working with OpenTable, the team used guest notes and reservation tools to remember details about repeat visitors, special occasions, pets, and even custom dining preferences, helping staff make every guest feel like family.

OpenTable helped Waterbar streamline service and improve profitability through reservation management, text message confirmations, and deposit policies for high-demand dates. The restaurant says these tools helped staff maximize seating, reduce labor spent on phone confirmations, and lower no-shows, especially from out-of-town diners juggling multiple reservations.

Waterbar

Pete Sittnick

Owner