Case Study: Boka Restaurant Group improves server performance, morale, and tips with OpenTable

Boka Restaurant Group boosts every restaurant’s performance with OpenTable

Boka Restaurant Group, a 23-location restaurant group in Chicago and Los Angeles, needed a scalable way to manage server accountability and improve the guest experience. The team’s former manual process for reviewing performance across locations was time-consuming and made it hard to turn guest feedback into clear, actionable coaching.

Using OpenTable relationship management, Boka connected its POS system with guest profiles and online reviews to analyze server performance in one place. The new data-driven approach helped the team improve training, boost morale, and increase accountability, with gains reported across every restaurant as well as higher overall feedback scores, check averages, and tip percentages.

Boka Restaurant Group