Case Study: Boka Group personalizes guest hospitality with OpenTable

Boka Group personalizes hospitality across 23 locations with OpenTable

Boka Group, a restaurant group with 23 locations in Chicago and Los Angeles, wanted to preserve personalized, human hospitality as it expanded and served guests across multiple brands. Working with OpenTable, the company looked for a way to use guest data to recognize regulars, understand preferences, and make new visits feel more familiar.

OpenTable connected Boka’s POS systems with reservation profiles to create detailed guest records and pre-shift reports for staff, giving servers actionable insights on each diner’s history, preferences, feedback, and spending. This helped Boka tailor recommendations and service in real time across locations, strengthening hospitality at scale; the case study does not provide a specific numeric lift, but it highlights more informed, personalized service throughout the group.

Boka Group