Case Study: Alicart Restaurant Group improves guest service and operational efficiency with OpenTable

How one restaurant group leveled up with help from OpenTable

Alicart Restaurant Group, the company behind Carmine’s Italian Family-Style Restaurant and Virgil’s Real Barbeque, needed a more reliable and capable reservation system to support its 33 locations and improve both employee workflows and guest experiences. After losing reservations with a previous provider, the group turned to OpenTable for a stable platform that could handle reservations, guest management, CRM, and floor plan management.

With OpenTable, Alicart uses real-time reservation tools, guest notes, pre-shift emails, and reporting to personalize service, recognize VIPs, and share insights across locations. The team also leverages OpenTable’s marketing features to reach diners with targeted emails, helping the restaurant group operate more efficiently and make data-driven decisions across the business.

Alicart Restaurant Group

Jeffrey Bank

Chief Executive Officer