Case Study: The Empress by Boon achieves predictable revenue and a successful launch with OpenTable Experiences

The Empress by Boon drives 39% of guest discovery on OpenTable with prix fixe experiences

The Empress by Boon, a Cantonese restaurant in San Francisco, faced the challenge of managing high pre-opening hype and ensuring a successful debut without being overwhelmed by demand. They partnered with OpenTable to implement a prix fixe menu experience to control reservation availability and set accurate guest expectations.

Using OpenTable's Experiences product, the restaurant offered a set menu that simplified operations, allowing for predictable staffing and ingredient sourcing. This solution resulted in a very low 0.4% no-show rate for reservations booked through OpenTable and helped generate predictable nightly revenue from day one.

The Empress by Boon