Case Study: Waterbar delivers personalized hospitality and protects revenue with OpenTable

Waterbar boosts personalized hospitality and reduces no-shows with OpenTable

Waterbar, an iconic San Francisco restaurant, faced the challenge of providing personalized hospitality at scale in a large 200-seat venue with a mix of tourists and locals. Owner Pete Sittnick sought to make every guest feel recognized and valued without compromising the restaurant's operational efficiency and bottom line, especially in a challenging post-pandemic environment. To achieve this, they partnered with OpenTable and leveraged its guest notes and reservation management services.

Using OpenTable's guest notes feature, Waterbar's team meticulously recorded customer preferences, enabling highly personalized service that made guests feel like family. The solution also included using OpenTable's metrics to maximize seating capacity, text confirmations to reduce no-shows, and a deposit system for special events. This resulted in a significant decrease in their no-show rate and ensured revenue was safeguarded. OpenTable provided the tools necessary for Waterbar to deliver consistent, high-touch hospitality efficiently across its entire staff.

Waterbar