Case Study: Kimpton Hotels & Restaurants delivers personalized guest experiences and streamlined reporting with OpenTable

A hotel restaurant group can make hospitality as personal as a neighborhood spot with powerful data

Kimpton Hotels & Restaurants, a hospitality group with 73 restaurants across 49 cities, wanted to deliver the “ridiculously personal” guest experiences that define its brand while managing operations consistently across a large, distributed portfolio. As the team’s locations grew, it needed a way to share guest preferences, support both corporate and local teams, and get better visibility into reviews, menus, and performance without relying on siloed tools.

OpenTable provided the platform Kimpton used to centralize guest data, reputation management, and reporting across the group. With OpenTable, Kimpton’s GMs could update local menus and special experiences more easily, while the corporate team gained a single dashboard for portfolio-wide reputation tracking and self-serve reporting. The result was less time spent on manual coordination, faster insights for leadership, and a more scalable way to support personalized hospitality across 70+ restaurants.

Kimpton Hotels & Restaurants

Joyce Cremin

Senior Director of Marketing & Strategy