Intercom B2B Case Studies & Customer Successes

Intercom offers the world’s leading business messaging platform that delivers real time contextual communications to drive growth at every stage of the customer lifecycle. Intercom is the first to bring a real time messaging-first experience to sales, marketing and support teams and offers the only business messenger that powers more than chat. Its Messenger and suite of customizable toolkits are built on top of a platform that creates brilliant and personal experiences for businesses and customers. Intercom has over 30,000 customers and powers 500 million customer conversations each month.

3Commas used Intercom to unify customer communications and create stellar experiences at scale

3Commas

Jacob Schwartz

Vice President of Customer Experience

AgriWebb reduced support costs by 80% and retains 99% of customers with Intercom

AgriWebb

Josh Collins

Director of Sales

Amplitude powers data-driven, personalized experiences at scale and saved $1 million with Intercom

Amplitude

Craig Vincent

Head of Global Success Programs

Why Anthropic chose Intercom’s Fin

Anthropic

Isabel Larrow

Product Support Operations

Appliances Online unified its digital and in-store experiences and generated $1M in ARR with Intercom

Appliances Online

Amal Jawad

Engine Room Manager

Atlassian achieves 95%+ CSAT and under 3-minute first responses with Intercom

Atlassian

Wayne Stewart

Head of Customer Service and Support, Cloud Growth, DevOps & IT

A conversation with Bailey Nelson Leveling up customer service with AI and automation

Bailey Nelson

Jackson Rostagno

Customer Service Manager for Australia and New Zealand

Baremetrics achieves a 30% increase in annual billing with Intercom

BareMetrics

Josh Pigford

Founder

Soaring satisfaction Birdie Care’s support automation success

Birdie Care

Luke Cullimore

Senior Revenue Operations Lead

Bitly achieves a 15% increase in engagement and retention with Intercom

Bitly

Dan Touchette

Director of Mobile and Enterprise Product

How Breathe delivers a 5-star customer experience with Fin

Breathe

Russell North

Knowledge Base Manager

BugHerd achieves 150% increase in feedback with Intercom

BugHerd

Chanie

Transparency and trust Why Clay chose Fin AI Agent

Clay

George Dilthey

Head of Support

CloudSponge (SaaS contact importer) achieves 20% grandfathered-account upgrades in one day with Intercom

CloudSponge

Jay Gibb

Chief Executive Officer

Coda achieves over 95% CSAT and creates personalized experiences at scale with Intercom

Coda

Brian Lederman

Head of Sales, Support, and Success

Code for America achieves faster, more empathetic access to public benefits with Intercom Conversational Support

Code for America

Arlene Corbin Lewis

Chief Communications and Marketing Officer

Codeship achieves rapid, customer‑centric growth with Intercom

Codeship

Moritz Plassnig

Co-Founder and Chief Executive Officer

How Consensys scaled secure support with Fin AI Agent

ConsenSys

Dror Avieli

VP Customer Success

Copper achieves 19 new opportunities and $36K ARR in one month with Intercom

Copper

Thomas Hanna

Demand Generation Programs Manager

Databox uses Fin AI Copilot to streamline knowledge management and turn help content into resolutions

Databox

Emil Korpar

Director of Support

A conversation with Dental Intelligence: Providing the best chat experience for customers

Dental Intelligence

Sam Miller

Support Operations Manager

Droplr achieves a 92% increase in customer retention with Intercom

Droplr

Nicole Pressprich

Customer Success Specialist

Envoy accelerates lead volume through faster qualification with Intercom

Envoy

CathyLee McNeill

Account Development Representative Manager

Expensify achieves faster, personalized support and streamlined sales collaboration with Intercom

Expensify

Jason Mills

Director of Sales and Success

A conversation with Fathom Providing award-winning customer service

Fathom

Adam Wilson

Global Head of Customer Support

How Firsty delivers fast, high-quality support while keeping costs low with Intercom’s AI-first platform

Firsty

Gauthier Thierens

Co-founder

Frame.io achieves 87.5% faster first responses and 96% CSAT for 2M customers with Intercom

Frame.io

Emery Wells

Co-Founder/Chief Executive Officer

A conversation with Frends Elevating customer support with AI efficiency and human expertise

Frends

Markus Haverinen

Head of Support Operations

Fresh Technology's journey to first-class support

Fresh Technology

Jonathan Kilton

Director of Revenue Operations

How Fundrise resolves 50% of its support volume with Intercom’s Fin

Fundrise

Luke Ruth

Chief Product Officer

How Gamma supports 50M users with 20 agents and Fin

Gamma

Hilary Dudek

Head of Customer Experience

GreenPal supports 300k customers and increased NPS by 60% with Intercom

GreenPal

Bryan Clayton

Co-Founder

Grover reduces first-response time by 79% with Intercom's bots and automation

Grover

Ciro Ferraiuolo

Head of Customer Support

Guru achieves 179% increase in handled conversations while maintaining 95% CSAT with Intercom

Guru

Anne Raimondi

Chief Customer Officer

Hospitable uses Intercom’s AI-powered chatbot Fin to delight customers with lightning-fast support

Hospitable.com

Pierre-Camille Hamana

Chief Executive Officer and Founder

Housecall Pro achieves 35% higher lead-to-paid conversion and scalable chat-based support with Intercom

Housecall Pro

Angel Aspeytia

Manager of Tech Support

Ideris uses Intercom to create stellar experiences throughout the customer journey

Ideris

Rodrigo Moro

Business Intelligence Coordinator

Inter efficiently manages 60k customer conversations daily and keeps FRT under a minute with Intercom

Inter

Lais Belico

Solutions & Client Experience Analyst

Keen achieves 30% increase in customer satisfaction and 60% faster support resolution with Intercom

Keen

Maggie Jan

Director of Developer Advocacy

Leadcamp creates frictionless communication experiences and achieves 97% CSAT with Intercom

Leadcamp

Bram Van de Velde

Founder

How Lightspeed achieves up to 65% resolution rate with Fin AI Agent

LightSpeed

Angelo Livanos

Senior Director of Global Support

Livestorm achieves a 233% increase in demos booked with Intercom

Livestorm

Elif Koral

Head of Customer Experience

Living Spaces achieves a unified, personalized customer experience and sub‑1‑minute response times with Intercom

Living Spaces

Pete Franco

Vice President of E-commerce

How Mebit transformed its support experience with Intercom

Mebit

Milan Jovancevic

Director of Operations

Miss Group manages over a million customer conversations and keeps first-response time under 5 minutes with Intercom

Miss Group

Anders Gustavsson

Chief Support Officer

Scaling smart in a regulated world Inside MONY Group’s AI transformation

MONY Group

Lee Burkhill

Project Executive

Motosumo achieves 93% CSAT and doubled its trial-to-paid conversion rate with Intercom

Motosumo

Jens Juel Jensen

Chief Product Owner

Moz achieves 70% faster response times and increased customer loyalty with Intercom

Moz

Nick Sayers

Director of Customer Success and Support

How Numan scaled safe, AI-first support with Fin AI Agent

Numan

Rhidian Boobier

Head of Customer Operations

How Nuuly resolves 38% of queries instantly with Fin AI Agent and maintains 95% CSAT

Nuuly

Natalie Hurst

Director of Customer Support

Nuuly achieves 96% CSAT and saves over 50 hours of team time per month with Intercom

Nuuly

Natalie Hurst

Director of Customer Support

October used Intercom to reduce its median first-response time by 46%

October

Camille David

Head of Customer Success

Otus drives 97% CSAT and resolves over 22% of customer queries automatically with Intercom

Otus

Samantha Mason

Director of Client Success

Outschool used Intercom to reduce FRT by 91% throughout rapid business growth

Outschool

Tristram Hewitt

Head of Customer Experience

Pantheon achieves a unified sales and support customer experience and sub‑2‑minute responses with Intercom

Pantheon

Zack Rosen

Chief Executive Officer

Saving time and bolstering support efficiency PayShepherd's journey with Intercom

PayShepherd

Steve Tondé

Support Desk Manager

How Peddle saves $163K a year with Fin

Peddle

Jaymee Krauchick

Assistant General Manager

Perimeter 81 generates 218% more leads with Intercom

Perimeter 81

Yarin Hochman

Growth Marketing Manager

Pippa Inc. achieves 78% message open rates and streamlined onboarding with Intercom

Pippa Inc.

Erwan Jegouzo

Co-founder & CTO

Pitch achieves up to 100% CSAT using Intercom

Pitch

Verena Kuhn

Head of Community Support

Put.io achieves a 14% reduction in churn with Intercom

Put.io

Hasan Yalcinkaya

Co-Founder and CEO

Qonto achieves 95% CSAT and 2-minute median first-response time with Intercom

Qonto

Martin Bouvier

Head of Onboarding

RateMyAgent reduced median response time by 80% with Intercom

RateMyAgent

Gregor Hartnell

Head of Customer Experience

Rebag unified its online and in-store shopping experiences to delight customers with Intercom

Rebag

Geronimo Chala

Chief Consumer Officer

Retention.com’s journey to consolidated customer service

Retention.com

Robb Clarke

Technical Operations Manager

Ringostat converts 76% of leads generated through Intercom and keeps FRT to one minute

Ringostat

Eugene Zastup

Head of Customer Care

How Fin delivered 150% ROI for Road’s lean support team

Road

Gina Ter Heide

Chief Product Officer and Co-Founder

How Rocket Money operationalized AI

Rocket Money

Michelle McGowan

Director of Operation

Rugs.com increased their support efficiency 10x with Intercom

Rugs.com

Grayson Bagwell

Director of Business Development

SalesLoft achieves an 8X increase in demo appointments booked through live chat with Intercom

Salesloft

Kevin O'Malley

Vice President of Marketing

Shine resolves customer queries 44% faster with Intercom

Shine

Marcus Lehembre

Head of Operations

Simply (formerly JoyTunes) reduced response times by 99% and creates joyful support experiences for millions of learners

Simply

Liran Biderman

Head of Learner Experience

Smartly.io achieves 10x growth and 97% customer satisfaction with Intercom

Smartly.io

Marc-Olivier Meunier

Director of Service Operations

Smartly increased support capacity by 50% while reducing operational costs by 30% with Intercom’s automation

Smartly.io

Tegan Kerr

VP, Global Customer Support Operations

SMARTY achieves a 99% reduction in median first-response time with Intercom

SMARTY

Gill Fisher

Head of Customer Experience & Delivery

Spendesk achieves an 80% reduction in first-response time with Intercom

Spendesk

Vincent Terol

Head of Customer Success

Stuart achieves scalable, proactive customer support and saves 88 hours/week with Intercom

Stuart

Andrew Baylis

Head of Live Ops and Support

How Swyftx provides top-tier support to 800k crypto traders with Fin AI Agent

Swyftx

Paige Sawatzky

Content & Automation Lead

How Synthesia meets the needs of a fast-growing customer base with Intercom's AI-powered chatbot, Fin

Synthesia

David Morgan

Revenue Operations Manager

tado° cuts first‑response time by 92% and boosts first‑contact resolution with Intercom

tado°

Martin Mason

Head of Customer & Employee Experience

TagPlus streamlines its operations and powers support at scale with Intercom

TagPlus

ThreadBeast achieves higher conversions and customer retention with Intercom

ThreadBeast

Blake Bolona

Head of Customer Experience

Tradeshift achieves a 32% increase in qualified sales opportunities with Intercom live chat

Tradeshift

Kate Swanberg

Growth Product Manager

TrueCommerce reduced inbound conversation volume by 20% with proactive and self-serve support

TrueCommerce

Christian Parker

Director of Managed Services

Leveraging omnichannel messaging to proactively support customers and drive product adoption

trumpet

Russell Mitchell

Head of Customer Success

Unity (real‑time 3D development platform) achieves 45% conversion lift and 80% of inbound inside‑sales revenue with Intercom (live chat)

Unity

Jesus Requena

Director, Paid Subscriptions

Vend achieves a 48% increase in agent productivity with Intercom

Vend

Jack Harrison-Sherlock

Senior Continuous Improvement Lead

Vend achieves 30% increase in trial-to-paid conversions with Intercom

Vend

Nick Houldsworth

Head of Marketing

Webex Events uses Intercom to provide stellar support, create world-class customer experiences, and drive more leads

Webex Events

Clint Sheets

Customer Experience Specialist

WebinarGeek reduced median first-response time to under 3 minutes

WebinarGeek

Bryan van Anrooy

Head of Marketing

White Label Dating achieves 12,000 membership upgrades and £1M+ revenue with Intercom in-app messaging

White Label Dating

Harry Lloyd

Head of CRM and Merchandising

Wolt manages over a million conversations weekly and keeps response time under 60 seconds with Intercom

Wolt

Pelle Blarke

Customer Support

Zip saved $500k in under 7 months and creates delightful experiences with Intercom

Zip

Martin Gohary

CX Operations Manager

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Intercom B2B Case Studies & Customer Successes

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