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Visit Website3Commas used Intercom to unify customer communications and create stellar experiences at scale
3Commas
Jacob Schwartz
Vice President of Customer Experience
Intercom
Intercom offers the world’s leading business messaging platform that delivers real time contextual communications to drive growth at every stage of the customer lifecycle. Intercom is the first to bring a real time messaging-first experience to sales, marketing and support teams and offers the only business messenger that powers more than chat. Its Messenger and suite of customizable toolkits are built on top of a platform that creates brilliant and personal experiences for businesses and customers. Intercom has over 30,000 customers and powers 500 million customer conversations each month.
Case Studies
Showing 89 Intercom Customer Success Stories
AgriWebb reduced support costs by 80% and retains 99% of customers with Intercom
AgriWebb
Josh Collins
Director of Sales
Amplitude powers data-driven, personalized experiences at scale and saved $1 million with Intercom
Amplitude
Craig Vincent
Head of Global Success Programs
Why Anthropic chose Intercom’s Fin
Anthropic
Isabel Larrow
Product Support Operations
Appliances Online unified its digital and in-store experiences and generated $1M in ARR with Intercom
Appliances Online
Amal Jawad
Engine Room Manager
Atlassian powers sales and support at scale with Intercom
Atlassian
Wayne Stewart
Head of Customer Service and Support, Cloud Growth, DevOps & IT
A conversation with Bailey Nelson Leveling up customer service with AI and automation
Bailey Nelson
Jackson Rostagno
Customer Service Manager for Australia and New Zealand
Baremetrics Increases Annual Billing by 30% Using Targeted Messages
BareMetrics
Josh Pigford
Founder
Soaring satisfaction Birdie Care’s support automation success
Birdie Care
Luke Cullimore
Senior Revenue Operations Lead
Link management platform, Bitly, rolls out a better platform with Intercom
Bitly
Dan Touchette
Director of Mobile and Enterprise Product
How Bugherd Used Intercom To Increase Feedback By 150%
BugHerd
Chanie
How CloudSponge Upgraded 20% of Grandfathered Accounts in a Day
CloudSponge
Jay Gibb
Chief Executive Officer
Coda achieves over 95% CSAT and creates personalized experiences at scale with Intercom
Coda
Brian Lederman
Head of Sales, Support, and Success
Code for America uses conversational support to show up with empathy for their clients
Code for America
Arlene Corbin Lewis
Chief Communications and Marketing Officer
How Codeship Uses Intercom to Scale Customer‑Centric Development
Codeship
Moritz Plassnig
Co-Founder and Chief Executive Officer
How Copper generated 19 new opportunities in one month with Intercom
Copper
Thomas Hanna
Demand Generation Programs Manager
Databox uses Fin AI Copilot to streamline knowledge management and turn help content into resolutions
Databox
Emil Korpar
Director of Support
A conversation with Dental Intelligence: Providing the best chat experience for customers
Dental Intelligence
Sam Miller
Support Operations Manager
Droplr strengthens their connection with customers across the user experience
Droplr
Nicole Pressprich
Customer Success Specialist
How Envoy accelerates lead volume through Intercom
Envoy
CathyLee McNeill
Account Development Representative Manager
Expensify improved the support and sales experience for millions of customers
Expensify
Jason Mills
Director of Sales and Success
A conversation with Fathom Providing award-winning customer service
Fathom
Adam Wilson
Global Head of Customer Support
How Firsty delivers fast, high-quality support while keeping costs low with Intercom’s AI-first platform
Firsty
Gauthier Thierens
Co-founder
FitBark - Customer Case Study
FitBark
Frame.io uses Intercom to provide personalized support to 2M customers
Frame.io
Emery Wells
Co-Founder/Chief Executive Officer
A conversation with Frends Elevating customer support with AI efficiency and human expertise
Frends
Markus Haverinen
Head of Support Operations
Fresh Technology's journey to first-class support
Fresh Technology
Jonathan Kilton
Director of Revenue Operations
How Fundrise resolves 50% of its support volume with Intercom’s Fin
Fundrise
Luke Ruth
Chief Product Officer
GreenPal supports 300k customers and increased NPS by 60% with Intercom
GreenPal
Bryan Clayton
Co-Founder
Grover reduced first-response time by 79% with bots and automation
Grover
Ciro Ferraiuolo
Head of Customer Support
How Guru handled 179% increase in conversations with ease
Guru
Anne Raimondi
Chief Customer Officer
Hospitable uses Intercom’s AI-powered chatbot Fin to delight customers with lightning-fast support
Hospitable.com
Pierre-Camille Hamana
Chief Executive Officer and Founder
How Housecall Pro leverages live chat & automation for growth
Housecall Pro
Angel Aspeytia
Manager of Tech Support
Ideris uses Intercom to create stellar experiences throughout the customer journey
Ideris
Rodrigo Moro
Business Intelligence Coordinator
Inter efficiently manages 60k customer conversations daily and keeps FRT under a minute with Intercom
Inter
Lais Belico
Solutions & Client Experience Analyst
How InVision consolidated marketing, support, and customer success on one platform
InVision
Ben Jordan
VP of Customer Experience
How Keen scaled a personal support experience and increased user engagement
Keen
Maggie Jan
Director of Developer Advocacy
Later - Customer Case Study
Later Influence
Leadcamp creates frictionless communication experiences and achieves 97% CSAT with Intercom
Leadcamp
Bram Van de Velde
Founder
How Lightspeed achieves up to 65% resolution rate with Fin AI Agent
LightSpeed
Angelo Livanos
Senior Director of Global Support
Livestorm books 233% more sales demos with Intercom
Livestorm
Elif Koral
Head of Customer Experience
Living Spaces uses Intercom to create a unified customer experience across sales, support, and marketing
Living Spaces
Pete Franco
Vice President of E-commerce
How Mebit transformed its support experience with Intercom
Mebit
Milan Jovancevic
Director of Operations
Miss Group manages over a million customer conversations and keeps first-response time under 5 minutes with Intercom
Miss Group
Anders Gustavsson
Chief Support Officer
Motosumo achieves 93% CSAT and doubled its trial-to-paid conversion rate with Intercom
Motosumo
Jens Juel Jensen
Chief Product Owner
How Moz increased customer loyalty by replacing five communication tools with one
Moz
Nick Sayers
Director of Customer Success and Support
New Relic - Customer Case Study
New Relic
Nuuly achieves 96% CSAT and saves over 50 hours of team time per month with Intercom
Nuuly
Natalie Hurst
Director of Customer Support
How Nuuly resolves 38% of queries instantly with Fin AI Agent and maintains 95% CSAT
Nuuly
Natalie Hurst
Director of Customer Support
October used Intercom to reduce its median first-response time by 46%
October
Camille David
Head of Customer Success
Otus drives 97% CSAT and resolves over 22% of customer queries automatically with Intercom
Otus
Samantha Mason
Director of Client Success
Outschool used Intercom to reduce FRT by 91% throughout rapid business growth
Outschool
Tristram Hewitt
Head of Customer Experience
How Pantheon creates a unified customer experience by implementing Intercom across their sales and support teams
Pantheon
Zack Rosen
Chief Executive Officer
Saving time and bolstering support efficiency PayShepherd's journey with Intercom
PayShepherd
Steve Tondé
Support Desk Manager
Perimeter 81 generates 218% more leads with Intercom
Perimeter 81
Yarin Hochman
Growth Marketing Manager
Pippa builds a successful podcast platform with the help of Intercom
Pippa Inc.
Erwan Jegouzo
Co-founder & CTO
Pitch achieves up to 100% CSAT using Intercom
Pitch
Verena Kuhn
Head of Community Support
How Put.io Proactively Supports Customers with Intercom
Put.io
Hasan Yalcinkaya
Co-Founder and CEO
Qonto achieves 95% CSAT while growing its customer base at pace
Qonto
Martin Bouvier
Head of Onboarding
RateMyAgent reduced median response time by 80% with Intercom
RateMyAgent
Gregor Hartnell
Head of Customer Experience
Rebag unified its online and in-store shopping experiences to delight customers with Intercom
Rebag
Geronimo Chala
Chief Consumer Officer
Retention.com’s journey to consolidated customer service
Retention.com
Robb Clarke
Technical Operations Manager
Ringostat converts 76% of leads generated through Intercom and keeps FRT to one minute
Ringostat
Eugene Zastup
Head of Customer Care
Rugs.com increased their support efficiency 10x with Intercom
Rugs.com
Grayson Bagwell
Director of Business Development
SalesLoft Drives an 8X Increase in Demo Appointments Booked Through Live Chat
Salesloft
Kevin O'Malley
Vice President of Marketing
Shine resolves customer queries 44% faster with Intercom
Shine
Marcus Lehembre
Head of Operations
Simply (formerly JoyTunes) reduced response times by 99% and creates joyful support experiences for millions of learners
Simply
Liran Biderman
Head of Learner Experience
How Smartly.io uses customer support to win enterprise customers
Smartly.io
Marc-Olivier Meunier
Director of Service Operations
Smartly increased support capacity by 50% while reducing operational costs by 30% with Intercom’s automation
Smartly.io
Tegan Kerr
VP, Global Customer Support Operations
SMARTY reduced their median first-response time by 99% with Intercom
SMARTY
Gill Fisher
Head of Customer Experience & Delivery
Spendesk decreased their first-response time by 80% in six months
Spendesk
Vincent Terol
Head of Customer Success
Stuart using Intercom to engage and proactively support their clients at just the right time
Stuart
Andrew Baylis
Head of Live Ops and Support
How Swyftx provides top-tier support to 800k crypto traders with Fin AI Agent
Swyftx
Paige Sawatzky
Content & Automation Lead
How Synthesia meets the needs of a fast-growing customer base with Intercom's AI-powered chatbot, Fin
Synthesia
David Morgan
Revenue Operations Manager
How tado° shut off phone support and shortened its overall first-response time by 92% with Intercom
tado°
Martin Mason
Head of Customer & Employee Experience
TagPlus streamlines its operations and powers support at scale with Intercom
TagPlus
ThreadBeast increase conversions and customer retention with personal, multi-channel support
ThreadBeast
Blake Bolona
Head of Customer Experience
Tradeshift Increases Sales Opportunities By 32% With Proactive Live Chat
Tradeshift
Kate Swanberg
Growth Product Manager
TrueCommerce reduced inbound conversation volume by 20% with proactive and self-serve support
TrueCommerce
Christian Parker
Director of Managed Services
Leveraging omnichannel messaging to proactively support customers and drive product adoption
trumpet
Russell Mitchell
Head of Customer Success
Typeform - Customer Case Study
Typeform
How Unity’s inside sales team drove 80% of its revenue through live chat
Unity
Jesus Requena
Director, Paid Subscriptions
How Vend increased agent productivity by 48% with conversational support
Vend
Jack Harrison-Sherlock
Senior Continuous Improvement Lead
How Intercom Helped Vend Convert More Users
Vend
Nick Houldsworth
Head of Marketing
Webex Events uses Intercom to provide stellar support, create world-class customer experiences, and drive more leads
Webex Events
Clint Sheets
Customer Experience Specialist
WebinarGeek reduced median first-response time to under 3 minutes
WebinarGeek
Bryan van Anrooy
Head of Marketing
Intercom helps online dating giant drive thousands of membership upgrades with in‑app messaging
White Label Dating
Harry Lloyd
Head of CRM and Merchandising
Wolt manages over a million conversations weekly and keeps response time under 60 seconds with Intercom
Wolt
Pelle Blarke
Customer Support
Zip saved $500k in under 7 months and creates delightful experiences with Intercom
Zip
Martin Gohary
CX Operations Manager
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