Intercom B2B Case Studies & Customer Successes

Intercom offers the world’s leading business messaging platform that delivers real time contextual communications to drive growth at every stage of the customer lifecycle. Intercom is the first to bring a real time messaging-first experience to sales, marketing and support teams and offers the only business messenger that powers more than chat. Its Messenger and suite of customizable toolkits are built on top of a platform that creates brilliant and personal experiences for businesses and customers. Intercom has over 30,000 customers and powers 500 million customer conversations each month.

3Commas achieves unified customer communications and scalable support with Intercom

3Commas

Jacob Schwartz

Vice President of Customer Experience

AgriWebb reduces support costs by 80% and retains 99% of customers with Intercom

AgriWebb

Josh Collins

Director of Sales

Amplitude achieves $1 million in savings with Intercom

Amplitude

Craig Vincent

Head of Global Success Programs

Anthropic achieves scalable customer support with Intercom’s Fin AI Agent

Anthropic

Isabel Larrow

Product Support Operations

Appliances Online achieves $1M in ARR with Intercom

Appliances Online

Amal Jawad

Engine Room Manager

Atlassian achieves 95%+ CSAT and under 3-minute first responses with Intercom

Atlassian

Wayne Stewart

Head of Customer Service and Support, Cloud Growth, DevOps & IT

Bailey Nelson achieves faster, more efficient customer service with Intercom

Bailey Nelson

Jackson Rostagno

Customer Service Manager for Australia and New Zealand

Baremetrics achieves a 30% increase in annual billing with Intercom

BareMetrics

Josh Pigford

Founder

Birdie Care achieves higher CSAT and support automation with Intercom

Birdie Care

Luke Cullimore

Senior Revenue Operations Lead

Bitly achieves a 15% increase in engagement and retention with Intercom

Bitly

Dan Touchette

Director of Mobile and Enterprise Product

Breathe achieves a 5-star customer experience with Intercom

Breathe

Russell North

Knowledge Base Manager

BugHerd achieves 150% increase in feedback with Intercom

BugHerd

Chanie

Clay achieves faster, scalable customer support with Intercom Fin AI Agent

Clay

George Dilthey

Head of Support

CloudSponge (SaaS contact importer) achieves 20% grandfathered-account upgrades in one day with Intercom

CloudSponge

Jay Gibb

Chief Executive Officer

Coda achieves over 95% CSAT and creates personalized experiences at scale with Intercom

Coda

Brian Lederman

Head of Sales, Support, and Success

Code for America achieves faster, more empathetic access to public benefits with Intercom Conversational Support

Code for America

Arlene Corbin Lewis

Chief Communications and Marketing Officer

Codeship achieves rapid, customer‑centric growth with Intercom

Codeship

Moritz Plassnig

Co-Founder and Chief Executive Officer

Consensys achieves secure, AI-first support at scale with Intercom

ConsenSys

Dror Avieli

VP Customer Success

Copper achieves 19 new opportunities and $36K ARR in one month with Intercom

Copper

Thomas Hanna

Demand Generation Programs Manager

Databox achieves 40% more revenue with Intercom

Databox

Emil Korpar

Director of Support

Dental Intelligence delivers a better customer chat experience with Intercom

Dental Intelligence

Sam Miller

Support Operations Manager

Droplr achieves a 92% increase in customer retention with Intercom

Droplr

Nicole Pressprich

Customer Success Specialist

Envoy accelerates lead volume through faster qualification with Intercom

Envoy

CathyLee McNeill

Account Development Representative Manager

Expensify achieves faster, personalized support and streamlined sales collaboration with Intercom

Expensify

Jason Mills

Director of Sales and Success

Fathom achieves faster, more unified customer support with Intercom

Fathom

Adam Wilson

Global Head of Customer Support

Firsty achieves fast, scalable customer support with Intercom

Firsty

Gauthier Thierens

Co-founder

Frame.io achieves 87.5% faster first responses and 96% CSAT for 2M customers with Intercom

Frame.io

Emery Wells

Co-Founder/Chief Executive Officer

A conversation with Frends Elevating customer support with AI efficiency and human expertise

Frends

Markus Haverinen

Head of Support Operations

Fresh Technology achieves first-class customer support with Intercom

Fresh Technology

Jonathan Kilton

Director of Revenue Operations

Fundrise resolves 50% of support volume with Intercom Fin AI Agent

Fundrise

Luke Ruth

Chief Product Officer

Gamma scales support for 50M users with Intercom's Fin

Gamma

Hilary Dudek

Head of Customer Experience

GreenPal achieves a 60% NPS increase with Intercom

GreenPal

Bryan Clayton

Co-Founder

Grover reduces first-response time by 79% with Intercom's bots and automation

Grover

Ciro Ferraiuolo

Head of Customer Support

Guru achieves 179% increase in handled conversations while maintaining 95% CSAT with Intercom

Guru

Anne Raimondi

Chief Customer Officer

Hospitable.com achieves faster, always-on customer support with Intercom

Hospitable.com

Pierre-Camille Hamana

Chief Executive Officer and Founder

Housecall Pro achieves 35% higher lead-to-paid conversion and scalable chat-based support with Intercom

Housecall Pro

Angel Aspeytia

Manager of Tech Support

Ideris achieves higher self-service support and standout customer experiences with Intercom

Ideris

Rodrigo Moro

Business Intelligence Coordinator

Inter achieves 60k daily conversations and sub-minute FRT with Intercom

Inter

Lais Belico

Solutions & Client Experience Analyst

Keen achieves 30% increase in customer satisfaction and 60% faster support resolution with Intercom

Keen

Maggie Jan

Director of Developer Advocacy

Leadcamp creates frictionless communication experiences and achieves 97% CSAT with Intercom

Leadcamp

Bram Van de Velde

Founder

Lightspeed achieves up to 65% resolution rate with Intercom's Fin AI Agent

LightSpeed

Angelo Livanos

Senior Director of Global Support

Livestorm achieves a 233% increase in demos booked with Intercom

Livestorm

Elif Koral

Head of Customer Experience

Living Spaces achieves a unified, personalized customer experience and sub‑1‑minute response times with Intercom

Living Spaces

Pete Franco

Vice President of E-commerce

Mebit transforms customer support with Intercom

Mebit

Milan Jovancevic

Director of Operations

Miss Group achieves faster customer response times with Intercom

Miss Group

Anders Gustavsson

Chief Support Officer

MONY Group achieves compliant AI-powered customer support at scale with Intercom

MONY Group

Lee Burkhill

Project Executive

Motosumo achieves 200% higher trial-to-paid conversion with Intercom

Motosumo

Jens Juel Jensen

Chief Product Owner

Moz achieves 70% faster response times and increased customer loyalty with Intercom

Moz

Nick Sayers

Director of Customer Success and Support

Numan achieves safe, AI-first customer support with Intercom

Numan

Rhidian Boobier

Head of Customer Operations

Nuuly achieves 49% instant query resolution and 95% CSAT with Intercom

Nuuly

Natalie Hurst

Director of Customer Support

October reduces median first-response time by 46% with Intercom

October

Camille David

Head of Customer Success

Otus achieves 97% CSAT and automates 22%+ of support with Intercom

Otus

Samantha Mason

Director of Client Success

Outschool reduces FRT by 91% with Intercom

Outschool

Tristram Hewitt

Head of Customer Experience

Pantheon achieves a unified sales and support customer experience and sub‑2‑minute responses with Intercom

Pantheon

Zack Rosen

Chief Executive Officer

PayShepherd boosts support efficiency with Intercom

PayShepherd

Steve Tondé

Support Desk Manager

Peddle achieves $163K in annual savings with Intercom Fin

Peddle

Jaymee Krauchick

Assistant General Manager

Perimeter 81 achieves 218% more leads with Intercom

Perimeter 81

Yarin Hochman

Growth Marketing Manager

Pippa Inc. achieves 78% message open rates and streamlined onboarding with Intercom

Pippa Inc.

Erwan Jegouzo

Co-founder & CTO

Pitch achieves up to 100% CSAT with Intercom

Pitch

Verena Kuhn

Head of Community Support

Put.io achieves a 14% reduction in churn with Intercom

Put.io

Hasan Yalcinkaya

Co-Founder and CEO

Qonto achieves 95% CSAT and 2-minute median first-response time with Intercom

Qonto

Martin Bouvier

Head of Onboarding

RateMyAgent reduces median response time by 80% with Intercom

RateMyAgent

Gregor Hartnell

Head of Customer Experience

Rebag achieves a unified luxury customer experience with Intercom

Rebag

Geronimo Chala

Chief Consumer Officer

Retention.com achieves consolidated, scalable customer service with Intercom

Retention.com

Robb Clarke

Technical Operations Manager

Ringostat achieves 76% lead conversion and 1-minute FRT with Intercom

Ringostat

Eugene Zastup

Head of Customer Care

Road achieves 150% ROI and smarter scaling with Intercom

Road

Gina Ter Heide

Chief Product Officer and Co-Founder

Rocket Money achieves scalable, trusted support with Intercom

Rocket Money

Michelle McGowan

Director of Operation

Rugs.com increased their support efficiency 10x with Intercom

Rugs.com

Grayson Bagwell

Director of Business Development

SalesLoft achieves an 8X increase in demo appointments booked through live chat with Intercom

Salesloft

Kevin O'Malley

Vice President of Marketing

Shine resolves customer queries 44% faster with Intercom

Shine

Marcus Lehembre

Head of Operations

Simply reduces response times and boosts learner satisfaction with Intercom

Simply

Liran Biderman

Head of Learner Experience

Smartly increased support capacity by 50% while reducing operational costs by 30% with Intercom’s automation

Smartly.io

Tegan Kerr

VP, Global Customer Support Operations

Smartly.io achieves 10x growth and 97% customer satisfaction with Intercom

Smartly.io

Marc-Olivier Meunier

Director of Service Operations

SMARTY achieves a 99% reduction in median first-response time with Intercom

SMARTY

Gill Fisher

Head of Customer Experience & Delivery

Spendesk achieves an 80% reduction in first-response time with Intercom

Spendesk

Vincent Terol

Head of Customer Success

Stuart achieves scalable, proactive customer support and saves 88 hours/week with Intercom

Stuart

Andrew Baylis

Head of Live Ops and Support

How Swyftx provides top-tier support to 800k crypto traders with Fin AI Agent

Swyftx

Paige Sawatzky

Content & Automation Lead

Synthesia boosts self-serve support and reduces human requests with Intercom's Fin

Synthesia

David Morgan

Revenue Operations Manager

tado° cuts first‑response time by 92% and boosts first‑contact resolution with Intercom

tado°

Martin Mason

Head of Customer & Employee Experience

TagPlus reduces first-response times with Intercom

TagPlus

ThreadBeast achieves higher conversions and customer retention with Intercom

ThreadBeast

Blake Bolona

Head of Customer Experience

Tradeshift achieves a 32% increase in qualified sales opportunities with Intercom live chat

Tradeshift

Kate Swanberg

Growth Product Manager

TrueCommerce reduces inbound conversation volume by 20% with Intercom

TrueCommerce

Christian Parker

Director of Managed Services

trumpet achieves proactive omnichannel customer support with Intercom

trumpet

Russell Mitchell

Head of Customer Success

Underdog achieves instant, scalable player support with Intercom

Underdog

Andre Gamboa

Director of Customer Support

Unity (real‑time 3D development platform) achieves 45% conversion lift and 80% of inbound inside‑sales revenue with Intercom (live chat)

Unity

Jesus Requena

Director, Paid Subscriptions

Vend achieves a 48% increase in agent productivity with Intercom

Vend

Jack Harrison-Sherlock

Senior Continuous Improvement Lead

Vend achieves 30% increase in trial-to-paid conversions with Intercom

Vend

Nick Houldsworth

Head of Marketing

Webex Events achieves five-star customer support with Intercom

Webex Events

Clint Sheets

Customer Experience Specialist

WebinarGeek achieves under 3-minute first-response times with Intercom

WebinarGeek

Bryan van Anrooy

Head of Marketing

White Label Dating achieves 12,000 membership upgrades and £1M+ revenue with Intercom in-app messaging

White Label Dating

Harry Lloyd

Head of CRM and Merchandising

Wolt achieves faster, more personal global support with Intercom

Wolt

Pelle Blarke

Customer Support

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Intercom B2B Case Studies & Customer Successes

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