Case Study: GreenPal achieves a 60% NPS increase with Intercom

GreenPal supports 300k customers and increased NPS by 60% with Intercom

GreenPal, which supports 300,000 customers, needed a better way to unify support and gather customer insights across channels. By using Intercom, including the Intercom Messenger on its website, GreenPal was able to consolidate support and move toward a more connected customer experience.

Intercom helped GreenPal expand support into its mobile apps, provide in-context help, and use Stripe integration data in the Intercom Inbox for faster, more informed conversations. Over eight years, this approach helped GreenPal improve customer loyalty and retention, and the company reported a 60% increase in NPS.

GreenPal

Bryan Clayton

Co-Founder