Case Study: Ideris achieves higher self-service support and standout customer experiences with Intercom

Ideris uses Intercom to create stellar experiences throughout the customer journey

Ideris wanted to create high-touch, stand-out customer experiences across the entire journey, while handling support more efficiently. To do that, the company chose Intercom, using the Intercom Messenger as its main support channel and Articles for self-serve help content.

With Intercom, Ideris built a robust help center that lets customers resolve many issues on their own. Help center visits grew from 500 to more than 5,000 per month, a 90% increase, and self-serve support improved by 17%, freeing the support team to focus on more complex queries.

Ideris

Rodrigo Moro

Business Intelligence Coordinator