Case Study: Webex Events achieves five-star customer support with Intercom

Webex Events uses Intercom to provide stellar support, create world-class customer experiences, and drive more leads

Webex Events wanted to provide five-star customer support while scaling a mix of direct support and self-service options for different customer needs. To do that, the team used Intercom’s automation, Articles, and inbox management capabilities to help customers quickly find answers or connect with Support when needed.

With Intercom, Webex Events created educational content such as checklists, product tours, outbound messages, and help documentation to guide customers through their journey. The result was a more efficient, scalable support experience that improved customer success by combining human support with self-service resources through Intercom.

Webex Events

Clint Sheets

Customer Experience Specialist