Case Study: Numan achieves safe, AI-first customer support with Intercom

How Numan scaled safe, AI-first support with Fin AI Agent

Numan, a healthtech company, needed a safe and accurate AI support solution that could handle customer questions while routing medical queries to clinicians. They evaluated several options, including their previous platform’s AI, but found most tools were unstable or too weak for their healthcare requirements. Intercom’s Fin AI Agent stood out because it could answer using Numan’s existing help center and blog content with minimal setup.

Intercom implemented Fin AI Agent to resolve a large share of conversations instantly and escalate sensitive medical issues to the Clinical team when needed. The solution also met key healthcare compliance standards, including HIPAA, GDPR, and ISO 27001, giving Numan confidence in data safety. As a result, Numan was able to scale AI-first support with fast, accurate responses and reliable handoff to humans for complex or clinical cases.

Numan

Rhidian Boobier

Head of Customer Operations