Intercom
96 Case Studies
Case Study: Mebit transforms customer support with Intercom
A Intercom Case Study
How Mebit transformed its support experience with Intercom
Mebit was looking for a better support solution to replace its previous platform and improve chat-based customer service. The team chose Intercom, drawn to its organized Inbox and clean interface, as well as its suitability for live chat support.
With Intercom’s Messenger and Inbox, Mebit dramatically sped up support: first response times fell to under 10 seconds, and the median ticket resolution time dropped from two hours to just seven minutes. Intercom helped Mebit move from solving issues in hours or days to resolving them in minutes.
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Mebit
Milan Jovancevic
Director of Operations