Case Study: Anthropic achieves scalable customer support with Intercom’s Fin AI Agent

Why Anthropic chose Intercom’s Fin

Anthropic, the AI safety and research company focused on building safe, reliable artificial intelligence, needed a customer service AI agent that aligned with its values and could support its mission. To solve this, Anthropic evaluated Intercom and its Fin AI Agent as a potential partner for delivering better customer support and gathering product feedback.

Anthropic chose Intercom’s Fin AI Agent to scale personalized support, and within just over a month it achieved a 50.8% resolution rate and automatically resolved tens of thousands of customer queries. Intercom helped Anthropic improve support efficiency while helping more customers successfully use its AI products.

Anthropic

Isabel Larrow

Product Support Operations