Case Study: Envoy accelerates lead volume through faster qualification with Intercom

How Envoy accelerates lead volume through Intercom

Envoy, a San Francisco–based provider of iPad-based visitor management used by companies like Dannon, L'Oréal and Spotify, needed faster, more accurate lead qualification to support a 100% inbound sales model. Manual contact forms and email follow-ups slowed ADRs, and an early live chat solution lacked integration and visibility into the inbound funnel as the team scaled.

Envoy switched to Intercom with Clearbit enrichment so ADRs see company size, industry and job title as soon as chats begin, letting them segment leads (self-service vs. SMB/mid-market), forward qualified prospects to AEs, and log opportunities in Salesforce. The change increased lead volume and engagement — Intercom now drives 33% of Envoy’s leads and supports about 1,200 monthly sales conversations — helping the ADR team scale and qualify leads much more quickly.

Envoy

CathyLee McNeill

Account Development Representative Manager