Case Study: Appliances Online achieves $1M in ARR with Intercom

Appliances Online unified its digital and in-store experiences and generated $1M in ARR with Intercom

Appliances Online expanded its use of Intercom beyond live chat to support customers throughout their journey, as the retailer worked to unify its digital and in-store experiences. The team needed a way to provide real-time support, keep customers informed during changing conditions, and improve on-site conversions while maintaining strong service levels.

Using Intercom’s Messenger, Banners, and reporting tools, Appliances Online delivered faster support and more proactive customer engagement. Intercom helped the team maintain a 1.5-minute first-response time and 80% CSAT, convert 200% more leads, and generate $1M in ARR.

Appliances Online

Amal Jawad

Engine Room Manager