Case Study: Housecall Pro achieves 35% higher lead-to-paid conversion and scalable chat-based support with Intercom

How Housecall Pro leverages live chat & automation for growth

Housecall Pro is a San Diego‑based SaaS platform that helps thousands of home service professionals manage scheduling, payments and customer communication. As the company scaled, it faced the challenge of maintaining close, fast customer relationships and handling rapidly growing support and sales volume without reverting to costly phone queues or slow email tickets.

Housecall Pro implemented Intercom live chat plus automation (Resolution Bot and task bots), built an eight‑person chat team and a dedicated Chat Intercept sales inbox to triage and qualify leads. The result: about 15% of conversations are auto‑resolved, live‑chat deals close 27.5% faster, lead‑to‑paid conversion for chat is 35% higher than other channels, the team handles 10,000+ conversations a month with sub‑5 minute first responses, and overall customer happiness remains above 90%.

Housecall Pro

Angel Aspeytia

Manager of Tech Support