Case Study: Inter achieves 60k daily conversations and sub-minute FRT with Intercom

Inter efficiently manages 60k customer conversations daily and keeps FRT under a minute with Intercom

Inter is using Intercom to manage a rapidly growing customer support load. As its daily conversations surged from 11,000 to 60,000, the team needed a way to handle volume spikes, keep response times low, and quickly identify emerging customer issues.

With Intercom, Inter can keyword search conversations, monitor trends, and proactively resolve problems before they escalate. Intercom also supports social channel integration so the team can track complaints and reference conversation history easily, helping Inter keep first response time under a minute while scaling support efficiently.

Inter

Lais Belico

Solutions & Client Experience Analyst