Case Study: Pitch achieves up to 100% CSAT with Intercom

Pitch achieves up to 100% CSAT using Intercom

Pitch needed help scaling customer support as it onboarded its first customers and grew its team, while keeping response times efficient and maintaining a personal, empathetic experience. The company turned to Intercom to manage rising conversation volume without hiring heavily, and to build the support foundation needed for intake routing, reporting, and a branded help center.

Intercom helped Pitch set up priority inboxes, Macros, bots, automation, self-serve support, and human support workflows to streamline operations and handle requests more efficiently. This reduced inbound conversation volume and freed the team to focus on complex issues, while still delivering excellent customer experience—Pitch’s CSAT consistently stayed between 96% and 100%, reaching up to 100%.

Pitch

Verena Kuhn

Head of Community Support