Case Study: Dental Intelligence delivers a better customer chat experience with Intercom

A conversation with Dental Intelligence: Providing the best chat experience for customers

Dental Intelligence, a dental software solution that helps practices run more efficiently, needed a better way to deliver customer support as its team and product suite grew. Max Williams, who manages Support at Dental Intelligence, said the company has used Intercom for as long as he has been there, supporting a shift from a seven-person team to a much larger operation.

Intercom provided the customer service platform and chat experience Dental Intelligence used to keep support scalable and effective as the business expanded. The result was strong support for rapid growth, with the support team increasing from 7 to 40 people in just two and a half years while continuing to serve customers through Intercom.

Dental Intelligence

Sam Miller

Support Operations Manager