Case Study: RateMyAgent reduces median response time by 80% with Intercom

RateMyAgent reduced median response time by 80% with Intercom

RateMyAgent, a growing customer support team, needed a tool that was easier to configure than their previous setup while helping them handle more customer inquiries efficiently. They chose Intercom to power both support and engagement, including their help center and customer communications.

With Intercom, RateMyAgent streamlined support and reduced tool switching by using customer data more effectively. Intercom’s Articles, Series, and Banners helped the team self-serve customers and launch campaigns in half the time, and the company cut median response time by 80% while improving time to close.

RateMyAgent

Gregor Hartnell

Head of Customer Experience