Case Study: Amplitude achieves $1 million in savings with Intercom

Amplitude powers data-driven, personalized experiences at scale and saved $1 million with Intercom

Amplitude, a product-led growth company, wanted to help customers get value from its platform faster while better aligning Product, Marketing, Customer Success, and Support. To support that challenge, Amplitude used Intercom to create more integrated customer experiences and more personalized engagement across teams.

With Intercom, Amplitude’s Customer Success team built tailored messaging flows, the Support team centralized conversations in Inbox and Messenger, and the Product team shared announcements and collected feature requests. The result was lower costs from replacing a previous point solution, plus strong service metrics: a 97.8% CSAT and a median response time of 52 seconds. Amplitude also saved $1 million with Intercom.

Amplitude

Craig Vincent

Head of Global Success Programs