Case Study: PayShepherd boosts support efficiency with Intercom

Saving time and bolstering support efficiency PayShepherd's journey with Intercom

PayShepherd needed a more flexible, organized customer service solution with omnichannel communication, customization, and a better user experience. The company turned to Intercom, including its help center and chatbot, to improve support and integrate smoothly with its existing systems.

Intercom was implemented seamlessly into PayShepherd’s product, upgrading live chat and ticketing and effectively replacing Jira. With Intercom’s automation and real-time features, PayShepherd improved customer engagement and support efficiency while avoiding disruption during the transition.

PayShepherd

Steve Tondé

Support Desk Manager