Case Study: WebinarGeek achieves under 3-minute first-response times with Intercom

WebinarGeek reduced median first-response time to under 3 minutes

WebinarGeek came to Intercom through the Early Stage Program and began using the platform to power customer support. Their challenge was delivering highly personalized help while also managing sales and marketing messaging more effectively, so they needed a solution that could consolidate tools and improve customer communication.

Using Intercom, including its customer data features and the visual campaign builder Series, WebinarGeek expanded beyond support to run personalized sales and marketing campaigns. The results were strong: they reduced median first-response time to under 3 minutes and increased trial-to-paid conversion by 35%, while also consolidating their tech stack.

WebinarGeek

Bryan van Anrooy

Head of Marketing