Backbase B2B Case Studies & Customer Successes

Backbase is a fast-growing fintech software provider that empowers financial institutions to accelerate their digital transformation and effectively compete in a digital-first world. They are the creators of the Backbase Omni-Channel Banking Platform, a state-of-the-art digital banking software solution that unifies data and functionality from traditional core systems and new fintech players into a seamless digital customer experience. They give financials the speed and flexibility to create and manage seamless customer experiences across any device and deliver measurable business results. They believe that superior digital experiences are essential to staying relevant, and their software enables financials to rapidly grow their digital business.

Case Studies

Showing 31 Backbase Customer Success Stories

ABN AMRO Bank achieves one-stop, faster online customer journeys with Backbase Forms

ABN AMRO Bank

Mark Bus

Product Owner

ABN AMRO Private Banking achieves a consistent, cross‑country digital private banking experience with Backbase

ABN AMRO Private Banking

Eline Fransen

Head Private Banking Portal Teams

AIB Personal Banking (Allied Irish Banks) achieves a future-ready, agile digital banking transformation with Backbase

AIB Personal Banking

Brian Dillon

Head of Technology

Aldermore transforms customer experience across all business lines with Backbase

Aldermore

Altyn Bank achieves digital onboarding of 10,000 clients in under 9 months with Backbase

Altyn Bank

Askar S. Smagulov

Chief Executive Officer

Bank of The Philippine Islands achieves rapid omni-channel digital banking transformation with Backbase

Bank of The Philippine Islands

Noel A. Santiago

Electronic Channels Group Head

Banque de Luxembourg achieves MiFID II compliance and a future-proof, paperless RM platform with Backbase

Banque De Luxembourg

Markus SEEL

Product Owner of RM Workspace

BCV (Swiss private bank) achieves rapid launch of a digital advice platform and 25% client migration with Backbase

BCV

Laurent Lamour

Digital product manager

Berenberg achieves an omni-channel, client-focused Wealth Management Portal with Backbase

Berenberg

Markus Zwyssi

Member of the Board

BKS Bank achieves up to 90% faster lease processing and a fully digitized self-service platform with Backbase

BKS Bank

Alexis Faulkner

Digital Product and Process Specialist

BKS Bank achieves omni-channel digital transformation with Backbase

BKS Bank

Dieter Krassnitzer

Chief Information Officer

BRD (Groupe Société Générale) boosts customer engagement and employee productivity with Backbase

BRD

Florin-Leonard Boldescu

Chief Digital Officer

Central 1 achieves rapid, community-first digital transformation for Canadian credit unions with Backbase's Forge Digital Banking Platform

Central 1

Arvind Sharma

Chief Digital Officer

CheBanca! achieves a mobile-first, customer-centric digital banking experience and 3x marketing velocity with the Backbase Digital Banking Platform

CheBanca!

Antonio Fratta Pasini

Head of CRM & Omnichannel Banking

Greater Bank achieves a revitalised, future-proof digital bank with Backbase

Greater Bank

Scott Morgan

Chief Executive Officer

Gulf Bank achieves rapid digital transformation and doubled user adoption with Backbase's digital banking platform

Gulf Bank

Peter Roberts

Chief Information Officer and General Manager Information Technology

Hellenic Bank achieves omni-channel digital transformation with Backbase

Hellenic Bank

Natasha Kyprianides

Head of Omni-Channel & Customer Experience

Hiscox Group achieves 17% increase in basket size and rapid omni-channel digital transformation with Backbase

Hiscox Group

Stephane Flaquet

Chief Information Officer

Íslandsbanki achieves record-fast card app integration and high customer adoption with Backbase

Íslandsbanki

Jóhann Friðgeir Haraldsson

Executive Director - Digital Business Partner

Mauritius Commercial Bank (MCB) achieves rapid SME digital adoption and first‑mover advantage with Backbase

MCB

Dominic Provençal

Head of Business Banking

Metro Bank achieves Best Mobile Banking App award with Backbase

Metro Bank

Craig Donaldson

Chief Executive Officer

Metro Bank achieves agile, scalable digital banking and builds a delivery machine with Backbase

Metro Bank

David Young

Chief Technology Officer

National Bank of Bahrain achieves 6-minute digital onboarding with Backbase

National Bank of Bahrain

Ali Mohamed Ghuloom

Head of Digitization and Projects Management

NBAD Group achieves customer-centric, omni-channel internet banking with Backbase

NBAD Group

Mike Austin

Chief Information Officer

National Savings & Investments (NS&I) achieves rapid digital transformation to inspire a new generation of savers with Backbase

NS&I

Jill Waters

Director of Retail

PostFinance achieves a modern, omni-channel digital banking platform with Backbase

PostFinance

Sparebanken Sogn og Fjordane achieves 96% customer conversion and daily feature releases with Backbase

Sparebanken Sogn og Fjordane

Falk Tewes

Head of Architecture and Innovation

State Employees Credit Union achieves rapid digital transformation and surging mobile engagement with Backbase

State Employees Credit Union

Matthew Mickool

VP of Mobile Services

Touch Bank achieves a digital-banking breakthrough — 70,000 customers in its first year — with Backbase

Touch Bank

Andrei Kozliar

Chief Executive Officer

Valiant Bank achieves a unified omni‑channel customer engagement platform and increased agility with Backbase

Valiant Bank

Matthias Häfner

Head of Digital Banking

WSECU achieves a future-proof, omni-channel digital banking platform and migrates 165,000+ members with Backbase

WSECU

Ben Morales

Chief Technology & Operations Officer

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