Case Study: WSECU achieves a future-proof, omni-channel digital banking platform and migrates 165,000+ members with Backbase

Find out how the Backbase Engagement Banking Platform enabled WSECU to transform their online banking experience and better serve members across Washington state

WSECU, a Washington state credit union, needed to transform a fragmented, waterfall-based digital estate into a flexible platform that could deliver consistent, secure, state-of-the-art member experiences across online and mobile channels. After a careful selection process, WSECU chose Backbase and its Engagement Banking Platform as the technology partner to digitize personal banking and enable omni-channel member experiences.

Backbase implemented a configurable retail banking solution that replaced multiple legacy online and mobile systems with one unified, omni-channel platform and enabled WSECU to own the front end and adopt agile delivery. The Backbase-powered solution migrated over 165,000 members, supported a record of more than 700,000 digital transactions in July 2020, and improved WSECU’s digital agility and member experience—helping the credit union respond quickly during the pandemic.

WSECU

Ben Morales

Chief Technology & Operations Officer