Case Study: Banque de Luxembourg achieves MiFID II compliance and a future-proof, paperless RM platform with Backbase

Banque De Luxembourg Builds a Future-Proof Platform Empowering Relationship Managers

Banque De Luxembourg, a leading private bank with over 900 employees and 100+ relationship managers, needed a future-proof CRM and client presentation tool to professionalize face‑to‑face advisory, go paperless and meet EU MiFID2 risk‑profiling requirements by January 2018 under a tight deadline. After finding no off‑the‑shelf product that met their 40+ requirements, the bank engaged Backbase to build an open, modular RM workspace that would give advisors a 360° client view and support compliant, mobile interactions.

Backbase implemented a mobile‑first, modular platform using agile delivery, trained the bank’s developers on‑site and launched the MVP in about six months. The solution delivered MiFID2 compliance on schedule, achieved rapid adoption across the bank’s 100+ relationship managers, drove a sharp decline in paper forms and created a future‑proof foundation for CRM, investment proposals and other services — with Backbase continuing to co‑create additional features.

Banque De Luxembourg

Markus SEEL

Product Owner of RM Workspace