Case Study: Touch Bank achieves a digital-banking breakthrough — 70,000 customers in its first year — with Backbase

How Backbase Empowers One of Fastest Growing Banks in Central and Eastern Europe

Touch Bank, an online retail bank launched by OTP Group in Russia, set out to create an all-digital, mobile-first banking experience with no branches or ATM network. Faced with the need for scalable, cross-platform technology that supports instant onboarding, real-time services and flexible integrations, Touch Bank selected Backbase and its Backbase Digital Banking Platform as its technology partner.

Backbase customized its Digital Banking Platform to integrate deeply with Touch Bank’s systems and payment services, enabling instant onboarding, seamless mobile banking and 24/7 real-time operations. The Backbase-powered solution helped Touch Bank welcome over 70,000 customers in its first year, giving the bank a competitive edge, greater operational agility and the ability to scale its digital services.

Touch Bank

Andrei Kozliar

Chief Executive Officer