Case Study: BKS Bank achieves omni-channel digital transformation with Backbase

BKS Bank transforms its business culture to build an omni-channel banking platform

BKS Bank, an Austrian bank serving roughly 150,000 retail and 20,000 corporate customers across Austria, Slovenia, Croatia and Slovakia, needed a partner to complement its legacy systems with modern omni-channel digital banking and to introduce an agile way of working. BKS selected Backbase and its Omni-Channel Banking Platform (supported by Backbase Academy) to kickstart a digital transformation and upskill an internal product and development team.

Backbase delivered a modular omni-channel web application and hands-on training that enabled rapid developer onboarding and an agile cultural shift; after 10 months of collaboration BKS had a scalable platform for retail and SME services that streamlines account opening, address changes and loan/mortgage applications across devices. Backbase’s solution left employees positive, helped BKS adopt agile practices alongside existing processes, and positioned the bank to strengthen its market standing while serving its existing customer base more efficiently.

BKS Bank

Dieter Krassnitzer

Chief Information Officer