Sendbird B2B Case Studies & Customer Successes

Sendbird is the leading user engagement platform trusted by modern digital apps like Reddit, Delivery Hero, Dream 11, Carousell, Teladoc, and Hinge. They allow any app or Website to quickly and easily embed rich real-time chat, voice, and video experiences into their app to build connections with users and between users. This could be connecting drivers and consumers in a timely fashion to reduce cancellations for a delivery app, helping buyers get their questions answered from sellers to increase transactions in a digital marketplace, or increasing engagement between users in an online community. The platform has over 150M MAUs from over 50 countries operating in industries ranging from marketplaces, ride sharing and online communities to gaming, live video streaming and healthcare.

Accolade improves member messaging experience with Sendbird

Accolade

Hiren Bhavsar

Director

AICON improves construction communication and project efficiency with Sendbird

AICON

Sunghwan Jeon

Chief Operating Officer

AllAthlete improves athletic recruiting communication with Sendbird Chat

AllAthlete

Greg Auerbach

Founder

Carousell Drives More Transactions with Sendbird Chat

Carousell

Carousell boosts marketplace engagement and transactions with Sendbird Chat

Carousell

Carousell speeds transactions and boosts in-app messaging with Sendbird

Carousell

Curatech builds secure doctor-patient messaging with Sendbird

Curatech

Ricardo Carvallo

CEO and Founder

Dangler builds trust and drives marketplace growth with Sendbird

Dangler

Harry Hughes

Chief Operating Officer

Double Good saves 2+ months on its product roadmap with Sendbird Chat

Double Good

Anton German

Chief Technology Officer

Dream11 boosts social gaming engagement with Sendbird

Dream11

Eden scales office services messaging with Sendbird

Eden

Kyle Wilkinson

Chief Technology Officer

GigPro enhances communication and privacy with Sendbird

Gigpro

Glovo decreases support contact rates and improves user experience with Sendbird

Glovo

Ruchit Solanki

Director of Product Management

GO-JEK expands on-demand services with Sendbird chat API and customer support solutions

GO-JEK

GoGoVan achieves transparent last-mile delivery with Sendbird in-app messaging

GoGoVan

Grupp Organization achieves fast, secure family office messaging with Sendbird

Grupp Organization

Christian Grupp

Chief Operating Officer

gther boosts event registration and attendee engagement with Sendbird delight.ai

gther

Nick Rosier

Managing Director

How Happyfresh Uses Sendbird To Deliver The Best Quality Groceries

HappyFresh

Norman Lubis

Product Manager

Hinge achieves fast, secure in-app chat, voice, and video with Sendbird

Hinge

Ben Celibicic

Chief Technology Officer

Hinge launches safer in-app voice and video dating with Sendbird

Hinge

Jason Pearson

Android Developer

Hostelworld achieves faster in-app chat launch with Sendbird

Hostelworld

Jelena Vukadinovic

Head of Mobile Product and Growth

KAVECON revolutionizes virtual concert engagement with Sendbird

KAVECON

Jesang Park

Chief Executive Officer

a large healthcare company halves patient response time with Sendbird AI Chatbot

Large Healthcare Company

Leading Brazilian Fintech Company drives higher engagement and transaction value with Sendbird

Leading Brazilian Fintech Company

Leading Fintech Company achieves 10% payment growth with Sendbird

Leading Fintech Company

Maya boosts customer support and cuts messaging costs with Sendbird

Maya

Rose Tendencia

Head of Business Operations

Miso improves customer experience and reduces messaging costs with Sendbird

Miso

Heuicheon Yang

Head of Product

MonPay boosts retention and social payments with Sendbird Chat

MonPay

Luvsantseren Baranzad

Software Product Specialist

Motive Improves Fleet Communication with Sendbird

Motive

Jason Pesek

Senior Product Manager

Nexon boosts audience engagement by 50% with Sendbird chat API

Nexon

Paytm creates a social payment experience with Sendbird

Paytm

Abhishek Madan

Head of Product

Perdoceo Ed improves student-staff response times with Sendbird Chat

Perdoceo Ed

Imaan Sareshwala

Product Manager

How PicPay is turning payments into conversations for 58 million users

PicPay

Porter boosts notification engagement and cuts SMS costs with Sendbird

Porter

Apurva Shetty

Product Manager

PUBG New State - Customer Case Study

PUBG New State

How Ralali connects its B2B marketplace with Sendbird’s chat API

Ralali.com

Irwan Suryady

Chief Technology Officer

Reddit boosts engagement and retention with Sendbird

Reddit

Jason Lee

Lead Product Manager

Redfin boosts home-listing engagement with Sendbird AI Agent

Redfin

Sebastian Lozano

Sr. Product Manager

Ruangguru connects millions of students to tutors with Sendbird

Ruangguru

Alvin Francis

Vice President of Engineering

SSG reduces support inquiries and boosts chat engagement with Sendbird

SSG

Young Duck Park

Project Manager for the Platform Planning Team

StockViva supports 4,000+ user chat groups with Sendbird

StockViva

Kitman So

Product Growth Lead

Suggestic improves health and wellness adherence with Sendbird

Suggestic

Shai Rozen

Co-founder and CPO

Tata 1mg improves customer communication and support efficiency with Sendbird Chat

TATA 1mg

Kartik Raina

Engineering Manager for CX divisions

TMON boosts live-commerce conversion and sales with Sendbird Chat API

TMON (Ticket Monster)

Traveloka achieves higher customer retention and revenue with Sendbird

Traveloka

Adi Alimin

VP Platform Products

Traveloka powers customer service and counseling with Sendbird

Traveloka

US-Based Drugstore Chain Company launches virtual health advisory services with Sendbird

US-Based Drugstore Chain Company

Virgin Mobile UAE achieves higher CSAT and faster support with Sendbird

Virgin Mobile

Ozgur Gemici

Senior Manager

Virgin Mobile UAE On Track To Fully Digitize Customer Support Using Sendbird

Virgin Mobile

Ozgur Gemici

Senior Manager

Virgin Mobile achieves 100% digital customer support with Sendbird

Virgin Mobile

Ozgur Gemici

Senior Manager

Yad2 enhances buyer and seller experiences with Sendbird Chat

Yad2

Shlomi Otmazgin

Chief Technology Officer

Zepeto connects global communities with real-time chat using Sendbird

Zepeto

No matching case studies

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