Case Study: Leading Brazilian Fintech Company drives higher engagement and transaction value with Sendbird

Leading Brazilian fintech company drives higher engagement and transaction value with messaging solution

Leading Brazilian fintech company, a major mobile payments platform in Brazil, wanted to turn payments into more interactive conversations and improve the customer experience on its platform. The company needed a private messaging solution to help users connect more seamlessly during transactions while reducing the limitations and identity risks of legacy SMS and email communications.

Sendbird provided its Chat product to embed in-app messaging into the fintech’s payment experience. With Sendbird, socially active users completed twice as many transactions, were 2.4 times more likely to keep using the platform, and had an average ticket 53% higher; the company also reported average user spend was three times higher overall, helping drive stronger engagement and transaction value.