Case Study: Eden scales office services messaging with Sendbird

Eden - Customer Case Study

Eden, an office services marketplace in the United States, needed a way to scale its customer journey as requests grew beyond what its team could manually facilitate. To support direct communication between office managers and vendors, Eden turned to Sendbird’s chat product, looking for a solution that would work with React Native and support multiple push-notification certificates across its separate customer and vendor apps.

Using Sendbird, Eden built in-app group chat, push notifications, webhooks, and API-driven messaging to connect customers and vendors directly and keep conversations clear and complete. The result was a faster launch and stronger scalability, with Eden growing to 17 metropolitan areas and seeing 48% message growth month over month; Sendbird helped improve communication while reducing friction in the marketplace experience.

Eden

Kyle Wilkinson

Chief Technology Officer