Case Study: a large healthcare company halves patient response time with Sendbird AI Chatbot

Halving patient response time with AI healthcare chatbots

Large Healthcare Company partnered with Sendbird to improve patient communication in its digital healthcare app. The company needed a faster, safer way to handle routine medical questions, appointment scheduling, and prescription-related messages while supporting doctors and healthcare agents through a simple chat experience.

Using Sendbird Desk and Sendbird AI Chatbot, the team added AI-assisted responses and trained a custom GPT chatbot on knowledge-base links with help from medical students. Sendbird helped the company speed up patient support by 2x, with healthcare agents able to respond twice as fast when using the AI assistant, while maintaining GDPR-compliant, secure conversations.