Case Study: MonPay boosts retention and social payments with Sendbird Chat

MonPay provides a social payment experience through Sendbird

MonPay, the financial services subsidiary of MobiCom in Mongolia, wanted to add messaging and chat to its mobile payments app to create a more social, engaging experience for users. As its user base grew, the team needed a fast way to build community features without diverting resources from a packed product roadmap, so it turned to Sendbird Chat.

With Sendbird, MonPay launched in-app messaging, group chats, and social payment experiences that kept users inside the app instead of moving conversations to third-party messengers. The result was a major time savings of about 1.5 to 2 years of development work, retention rising above 35% versus an average of 16% for other apps, and an increase in average transaction value. Sendbird also gave MonPay the scalable, responsive support it needed for real-time chat across its growing user base.

MonPay

Luvsantseren Baranzad

Software Product Specialist